Cleaning Account Manager

Sodexo; United Kingdom; On-site; GBP 44,000; Full time

Job summary

A leading service provider in the UK is seeking a Cleaning Account Manager to oversee multiple teams across various locations. The role requires strong leadership and communication skills alongside fluency in Portuguese and/or Spanish, and excellent English. You will manage budgets and ensure service quality at University College London. This position offers a competitive salary of £43,981 plus excellent benefits including career development opportunities and a supportive work environment.

Benefits

Competitive salary

Learning and development opportunities

Employee Assistance Programme

Exclusive discounts through Sodexo Discounts Scheme

Bike to Work Scheme

Qualifications

• Proven success in managing outsourced soft services across multiple sites.
• Ability to motivate large, diverse teams.
• Experience in change management and implementing new initiatives.

Responsibilities

• Lead, motivate and support supervisors and frontline teams across multiple sites.
• Deliver high-quality soft services including daily cleaning and deep cleans.
• Manage a £2.5m annual budget and drive continuous improvement.

Skills

Fluency in Portuguese

Fluency in Spanish

Excellent English

Leadership skills

Client relationship management

Negotiation skills

IT competency (MS Office)

Job description

Join Our Team as a CleaningAccount Manager– Make an Impact Every Day

Fluency in Portuguese and/or Spanish, plus excellent English (written & verbal) essential

Ability to be on site from 5am (when majority of teams start work) - also essential

University College, Chenies Mews, London WC1E 6HX40

40 hours per week, Monday to Friday, 5am to 2pm but willingness to work flexibly, including occasional weekends when needed

Involvement in an out-of-hours on-call rotation, usually once every five weeks

£43,981 per annum + excellent benefits

Enhanced contributory pension scheme of up to 16' days holiday + Bank holidays + an additional 6 closure days

At Sodexo, we create exceptional experiences that make every day a better day for the people we serve. At University College London, one of the world’s leading institutions, we are proud to deliver high-quality soft services that support a safe, clean and inspiring learning environment.

We are now looking for a Cleaning Account Manager to lead our dedicated teams across multiple UCL sites and help shape the future of our partnership. If you’re a natural leader with a passion for people, service excellence and continuous improvement, this is an outstanding opportunity to make an impact. As our Cleaning Account Manager, you will play a pivotal role in delivering world‑class services and strengthening relationships with our UCL clients. We’re seeking an experienced, proactive leader who thrives in a fast‑paced, multi‑site environment.

What you'll do:

• Lead, motivate and support supervisors and frontline teams across multiple sites
• Deliver high‑quality soft services including daily cleaning, deep cleans and commercial requests
• Build strong relationships with clients and regularly review service delivery
• Ensure all KPIs, SLAs and compliance requirements are consistently achieved
• Manage a £2.5m annual budget and control staffing, resources and equipment
• Drive continuous improvement, innovation and operational excellence
• Produce accurate reports, documentation and financial information as required
• Champion a strong Health & Safety culture across all operations

For a list of responsibilities please view the attached job description.

What We’re Looking For:

• Proven success in managing outsourced soft services across multiple sites
• Exceptional leadership skills with the ability to motivate large, diverse teams
• Strong client relationship management, communication and negotiation skills
• Experience in change management and implementing new initiativesAbility to work to tight deadlines and prioritise effectively
• Competent IT user (MS Office, workforce management systems, etc.)
• Ability to be on‑site from 5am
• Fluency in Portuguese and/or Spanish, plus excellent English (written & verbal)

What We Offer:

• A competitive salary & excellent benefits package
• Opportunities for career growth and development
• A diverse, supportive, and inclusive workplace
• A chance to make a tangible impact on [specific area, e.g., client satisfaction, sustainability, operational excellence]
• Additional Perks & Benefits: Unlimited access to an online mental health and wellbeing support platform
• An Employee Assistance Programme for legal, financial, and personal support
• 24/7 access to a virtual GP service
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme
• Membership in the Mercer Aspire Pension Plan to help you save for your future
• Learning and development opportunities to enhance your career growth
• A Bike to Work Scheme, supporting both your fitness and the environment

Ready to Be Part of Something Greater? If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey. Friendly customers. Vibrant communities. Exciting careers.

Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.