Cleaning Account Manager

Sodexo; City of Westminster; On-site; GBP 44,000; Full time

Job summary

A leading soft services provider in the UK is seeking a Cleaning Account Manager to lead teams at University College London. This role involves delivering high-quality cleaning services, managing client relationships, and ensuring compliance. Ideal candidates will have strong leadership skills, fluency in Portuguese and/or Spanish, and experience in outsourced service management. The position offers a competitive salary and numerous benefits.

Benefits

Enhanced contributory pension scheme

27 days holiday plus bank holidays

Online mental health support platform

24/7 virtual GP service

Exclusive discounts through Sodexo Discounts Scheme

Bike-to-work scheme

Qualifications

• Proven success in managing outsourced soft services across multiple sites.
• Exceptional leadership skills to motivate diverse teams.
• Ability to work to tight deadlines and prioritise effectively.

Responsibilities

• Deliver high-quality cleaning services across multiple sites.
• Build strong relationships with clients and review service delivery.
• Manage a £2.5m budget and ensure compliance with KPIs and SLAs.

Skills

Fluency in Portuguese

Fluency in Spanish

Leadership skills

Client relationship management

Communication skills

Negotiation skills

Change management

IT competency (MS Office)

Job description

Job Overview

At Sodexo, we create exceptional experiences that make every day a better day for the people we serve. At University College London, one of the world's leading institutions, we are proud to deliver high‑quality soft services that support a safe, clean and inspiring learning environment.

We are now looking for a Cleaning Account Manager to lead our dedicated teams across multiple UCL sites and help shape the future of our partnership. If you're a natural leader with a passion for people, service excellence and continuous improvement, this is an outstanding opportunity to make an impact. As our Cleaning Account Manager, you will play a pivotal role in delivering world‑class services and strengthening relationships with our UCL clients. We're seeking an experienced, proactive leader who thrives in a fast‑paced, multi‑site environment.

Responsibilities

• Deliver high‑quality soft services including daily cleaning, deep cleans and commercial requests.
• Build strong relationships with clients and regularly review service delivery.
• Ensure all KPIs, SLAs and compliance requirements are consistently achieved.
• Manage a £2.5 m annual budget and control staffing, resources and equipment.
• Drive continuous improvement, innovation and operational excellence.
• Produce accurate reports, documentation and financial information as required.
• Champion a strong Health & Safety culture across all operations.
• Work site from 5 am (when majority of teams start work) – a requirement.
• Participate in an out‑of‑hours on‑call rotation, usually once every five weeks.
• Provide flex‑time as required, including occasional weekends.

Qualifications

• Fluency in Portuguese and/or Spanish, plus excellent written and verbal English.
• Proven success in managing outsourced soft services across multiple sites.
• Exceptional leadership skills with the ability to motivate large, diverse teams.
• Strong client relationship management, communication and negotiation skills.
• Experience in change management and implementing new initiatives.
• Ability to work to tight deadlines and prioritise effectively.
• Competent IT user (MS Office, workforce management systems, etc.).

Salary and Benefits

• £43,981 pa + excellent benefits.
• Enhanced contributory pension scheme of up to 16 %.
• 27 days holiday + bank holidays + an additional 6 closure days.
• Competitive salary & excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.
• A chance to make a tangible impact on client satisfaction, sustainability, operational excellence.

Additional Perks & Benefits

• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A bike‑to‑work scheme, supporting both your fitness and the environment.

About Sodexo

At Sodexo, this is more than just a job—it’s your chance to be part of something greater. We celebrate individuality, encourage purpose‑driven work, and empower you to succeed on your own terms.