Cleaning Account Manager

Churchill Services; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company in London is seeking an experienced Cleaning Account Manager to oversee the operations of a large-scale rail contract. You will lead a team of over 100 staff, ensuring high cleaning standards across multiple locations and maintaining strong relationships with clients. Ideal candidates will have leadership experience, knowledge of health and safety systems, and the ability to travel as needed. The role offers extensive benefits and career development opportunities.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing and diversity initiatives

Recognition and rewards

Qualifications

• Strong leadership and motivational abilities.
• Experience in financial forecasting and budgeting.
• Working knowledge of Health and Safety systems in cleaning.
• Previous experience with commercial clients is desirable.
• Full driving licence with the ability to travel to various sites.

Responsibilities

• Build and maintain strong relationships with clients.
• Ensure quality of service delivery focusing on inclusivity.
• Manage projects, reports, and audits supporting the Operations Manager.
• Lead contract and specification review meetings.
• Ensure compliance with Health & Safety procedures.
• Identify opportunities for cost savings and improvements.

Skills

Leadership

Financial forecasting

Health and Safety knowledge

Customer relationship management

Job description

We are seeking a Cleaning Account Manager to join our Transport team, overseeing the seamless 24/7 operation of a large-scale rail contract. You will lead a team of over 100 staff, including supervisors and operatives, ensuring that the cleaning standards across 11 stations and depots are consistently met and upheld to the highest level. Every day will bring new challenges, and you’ll leverage your exceptional interpersonal skills to guide, support, and develop your team.

Responsibilities

• Building and maintaining strong relationships with clients, ensuring high levels of satisfaction for all involved.
• Ensuring the consistent quality of service delivery, with a focus on inclusivity and customer needs.
• Managing ad-hoc and regular activities such as projects, reports, and audits, supporting the Operations Manager as required.
• Leading contract and specification review meetings with clients.
• Ensuring compliance with Health & Safety procedures and legislation.
• Identifying opportunities for continuous improvement, cost savings, and growth, while ensuring that all perspectives are valued and considered.

Qualifications

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• Experience in financial forecasting, budgeting, and analysis.
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving licence and the ability to travel to various sites as required – occasional nights required.

Benefits

• Employee Ownership – You are part of our success.
• 33 days holiday (including bank holidays).
• Company sick pay.
• Maternity and paternity leave support.
• 24/7 GP access, plus mental health, wellness, financial, and legal support.
• Two paid volunteering days per year – give back to a cause that matters to you.
• Exclusive perks and discounts – more than 250 deals available.
• Ongoing training and development – from apprenticeships to leadership programmes.
• Wellbeing, diversity, & inclusion – our Mosaic Committee and mental health first aiders are leading the way.
• Recognition and rewards – celebrating our shining stars all year round.

Our Commitment to Inclusion: We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments – please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help. Security clearance (DBS) and drug and alcohol testing is required for this role.