Cleaning Account Manager

Churchill Group; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading cleaning services provider in London is looking for an experienced Cleaning Account Manager to oversee a diverse portfolio of clients and ensure high service standards. This role requires proven leadership skills, a solid understanding of health and safety within the cleaning industry, and the ability to build strong client relationships. The company offers competitive compensation and a supportive work environment with various benefits.

Benefits

Employee Ownership

33 days holiday including bank holidays

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Proven leadership and motivational skills.
• Experience in financial forecasting, budgeting, and performance analysis.
• Solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts.
• Full UK driving licence and flexibility to travel between sites.

Responsibilities

• Build and maintain strong client relationships.
• Oversee the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams.
• Conduct regular reports, audits, and project reviews.
• Lead contract and specification review meetings.
• Ensure compliance with Health & Safety procedures.
• Identify opportunities for continuous improvement and account growth.

Skills

Leadership and motivational skills

Financial forecasting and budgeting

Understanding of Health & Safety systems

Experience managing commercial cleaning contracts

Client relationship management

Job description

Based across London

£35,000 - £40,000 per annum depending on experience

We're looking for an experienced Cleaning Account Manager to join our growing London Division, overseeing a diverse portfolio of blue-chip and corporate sites. With several exciting new business wins across the capital, there's never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you'll lead and inspire a team of cleaning operatives to deliver exceptional service standards across multiple locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

As a Cleaning Account Manager, you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

As a Cleaning Account Manager, you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.
• A full UK driving licence and flexibility to travel between sites across London.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you're ready to take the next step in your cleaning management career, we'd love to hear from you.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.