Cleaner (Hotel Services Operative) | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Worcester Park Estate; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare provider in Worcester Park Estate is seeking Cleaners (Hotel Services Operatives) to maintain high standards of cleanliness and hygiene in a new NHS Psychiatric Intensive Care Unit (PICU) for women. The role includes working closely with the mental health team and providing vital services. Candidates should have previous cleaning experience and strong communication skills. This opportunity offers professional development and a supportive team environment.

Benefits

High Cost Area Supplement

Ongoing professional development

Comprehensive induction program

Qualifications

• Must be able to communicate health information effectively.
• Ability to work without direct supervision is important.

Responsibilities

• Maintain high standards of cleaning and hygiene.
• Work closely with the mental health team.
• Complete daily shift plans effectively.
• Dispose of waste in accordance with Trust policy.
• Manage task schedules within designated areas.

Skills

Previous cleaning experience

Basic knowledge of National Cleaning Standards

Excellent verbal and written communication skills

Job description

Job Summary

We're creating Kent and Medway’s first and only NHS Psychiatric Intensive Care Unit (PICU) for women, and are seeking talented Cleaners (Hotel Services Operatives) to help us deliver this vital service.

Role Details

We have one full time role and two part time roles available:

• Full time: Monday – Friday – 8am – 4pm = 37.5 hrs
• Part time (1): Monday – Friday – 12pm – 5pm = 25 hrs
• Part time (2): Sat & Sunday – 8am – 4pm = 15 hrs

Please note that the start date for these posts will be March 2026, to allow for sufficient time for onboarding, induction, and training before the anticipated arrival of the first patient in April 2026.

Responsibilities

As a Cleaner, you will be a valued team member involved in the provision of a patient‑centred service.

• Maintain a patient‑focused service across clinical and non‑clinical areas, ensuring high standards of cleaning and other related tasks within the designated areas are maintained whilst ensuring environments meet the requirements of the National specification for cleanliness in NHS.
• Work in conjunction with the mental health team, to maintain a safe and clean environment and provide a comfortable atmosphere for the patients.
• Complete the daily shift plan in the agreed time scale, ensuring cleanliness and hygiene standards are met in line with New NHS Cleaning Guidelines.
• Work as part of the Facilities team to provide a comprehensive cleaning service across the trust.
• Complete weekly departmental performance monitoring, to achieve and maintain the Trust’s own standards.
• Maintain a patient‑focused service across clinical areas.
• Undertake general cleaning and other related domestic tasks to a high standard, within a designated area and managing your own task schedules.
• Maintain a high standard of provision of other Hotel Services related tasks.
• Work as part of the Hotel Services team in conjunction with ward managers on all aspects of ward cleaning and hygiene.
• Ensure waste is disposed of in accordance with the Trust waste disposal policy, assuring Health and Safety standards are adhered to.
• Removal of rubbish to designated collection points.

Working in a PICU is very rewarding but we want to be honest and share that it is demanding too. It is likely to be needed by people with severe and complex mental health conditions (e.g. Schizophrenia and Bipolar Disorder and may be associated with Personality Disorder, Substance Misuse and PTSD).

While emotionally challenging, the opportunity to play a part in supporting critically unwell women back to their communities, ensuring “right care, in the right place, at the right time”, is immense, and your skilled, multidisciplinary team will be there to support you.

Qualifications, Knowledge and Experience

• Candidates must have previous cleaning experience, basic knowledge of National Cleaning Standards, and excellent verbal and written communication skills, as this is essential due to the importance of the post holder being able to understand and communicate handover information.
• The ability to work without direct supervision is also important.
• NHS experience is not essential, so please do apply if you feel your skills and experience align with our requirements.

Benefits & Salary

• All jobs based at our Dartford unit come with a High Cost Area Supplement: 5% of basic salary, subject to a minimum payment of £1303 per year and a maximum payment of £2198 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly). The salary listed is inclusive of the High‑Cost Area Allowance.
• We also offer ongoing professional development to help you adapt and progress your career, including bespoke training and a comprehensive induction program.

How to Apply

For an informal discussion please contact Anita Boulding.

This advert closes on Monday 24 Nov 2025.