CLCM BI Manager

William Hill; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading betting and gaming company in the UK seeks a data-focused professional to join their Customer Lifecycle & Marketing team. The role involves developing reporting tools and conducting deep analytics to enhance customer engagement and operational efficiency. Ideal candidates will possess strong skills in SQL, Python, and Power BI. This position offers hybrid working with substantial flexibility.

Benefits

Industry-leading maternity and paternity leave

Competitive salary and pension

Health and wellbeing support

Discounts at high-street retailers

Gym discounts and cycle to work scheme

Qualifications

• Experience in developing dashboards and reporting solutions using Power BI.
• Validated experience in customer analytics using large datasets.
• Excellent understanding of promotional, marketing operations, and analytics methodologies.

Responsibilities

• Ensure quality and timeliness of CLCM reporting and MI Dashboard solutions.
• Conduct deep-dive analytics projects such as customer segmentation.
• Collaborate with Data Scientists to present insights clearly to stakeholders.

Skills

Dashboard development

Customer analytics

SQL

Python

Excel

Job description

Overview

Are you passionate about turning data into actionable insights? As a key member of our Customer Lifecycle & Marketing (CLCM) and CRM Business Analytics team, you'll play a critical role in shaping how we engage with customers across their journey. Your work will directly impact the effectiveness of our business analytics teams and stakeholders. You'll be responsible for developing and maintaining a suite of reporting tools, metrics, and resources for all our brands, ensuring that we make data-driven decisions to enhance our customer engagement.

Responsibilities

• Be responsible for the quality and timeliness of CLCM reporting and MI Dashboard solutions deliverables, ensuring insights are impactful, actionable
• Highlight risks and opportunities aligned with the business strategy.
• Work with the Director of CLCM and the Head of CLCM Analytics to conduct and deliver deep-dive analytics projects such as customer segmentation, engagement scoring, churn prediction, and campaign effectiveness
• Guide the design and deployment of CLCM-focused dashboards and reporting frameworks, enabling execution teams to monitor performance metrics such as retention, acquisition, campaign performance and engagement rates.
• Collaborate with Data Scientists to ensure their insights are presented to business stakeholders in an effective and clear way to ensure data driven decisions are made

Who we are looking for

• Have experience in developing dashboards and reporting solutions to help make data driven decisions, preferably through Power BI
• Have validated experience in customer analytics, using large amounts of data to provide insights and recommendations, with experience in presenting highly detailed data insights to non-technical stakeholders.
• Have excellent understanding of promotional, marketing, operations and analytics methodologies.
• Have experience in analytics tools, most specifically SQL, Python, and Excel

What we offer

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers
• Financial: Competitive salary, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
• Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!