Claims Technician

Sedgwick; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join Sedgwick as a Claims Technician, a pivotal role in offering support and guidance to clients managing health and accident claims. This position combines customer service and claims handling, providing opportunities for personal growth and professional development. With hybrid working and extensive training available, this is a unique chance to contribute to the future of insurance while enjoying a supportive workplace culture.

Benefits

Competitive salary

Self Invested Personal Pension Scheme

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary benefits like dental cover and green car scheme

Discounts on various products and services

Qualifications

• Experience in a customer service office environment.
• Ability to explain complex details clearly and negotiate settlements.

Responsibilities

• Handling accident & health claims from first notification to settlement.
• Maintaining accurate data and managing relationships with policyholders and insurers.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Education

Commitment towards Cert CILA qualification

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide, hybrid working

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Claims Handlers working on a hybrid basis UK wide.

An excellent opportunity has arisen in our international team. We are seeking an individual with claims handling or customer service experience.

The role involves working within a well-established team, dealing with accident & health claims, and managing European losses from first notification of loss through to settlement. Claims will vary in value and complexity, and we provide the training and tools needed to develop your skills and knowledge.

We are looking for someone with excellent communication and listening skills, the ability to impart information, and maintainaccurate data. Proven skills in developing and maintaining close working relationships, both internally and externally, are essential.

This role is perfect for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a customer service office environment

• Excellent communication skills:You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• A commitment to work towardsthe Chartered Institute of Loss Adjusters` Cert CILA qualification

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Group Income Protection

• Employee assistance programme for employee wellbeing

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.