Claims Team Leader

QBE; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international insurer in Leeds seeks a Claims Manager to oversee day-to-day operations of a Claims team. The role involves managing a team, ensuring compliance with regulations, and enhancing customer service standards. The ideal candidate should have strong analytical and communication skills, alongside proficiency in MS Office applications. This position offers a flexible work environment and various employee benefits.

Benefits

30 days holiday per year

Flexible working opportunities

10% employer pension contributions

Comprehensive private medical insurance

Family-friendly policies

Short term remote work abroad

Qualifications

• Strong organizational and analytical skills able to prioritize.
• Good interpersonal and communication skills.
• Able to produce detailed reports at various levels.

Responsibilities

• Manage daily operations of a team providing clear direction.
• Process Claims using relevant systems for settlement.
• Monitor compliance with both statutory and corporate standards.
• Resolve complaints and ensure customer satisfaction.
• Supervise and develop the Claims staff.

Skills

Analytical Thinking

Claims Administration

Complaint Management

Customer Service

Team Management

Tools

MS Office (Word, Excel, Access, PowerPoint)

Job description

The Opportunity

To manage the day-to-day operations of a team of Claims staff providing clear direction oversight and support to ensure the effective and compliant handling of claims within the teams remit.

Your new role

• Monitor processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations
• Process Claims via the relevant QBE systems to ensure Claims are settled at optimum figures with minimal leakage
• Maintain efficient handling of their own caseload to ensure the prompt timely and effective handling of Claims
• Resolve customer service issues ensuring their prompt and timely resolution to meet our service standards
• Deal with complaints in a timely manner and Treat Customers Fairly so as to meet our service standards and our regulatory obligations
• Work with Underwriters and claims relationship managers to ensure that client relationships are maintained or improved if required
• Produce weekly Claims statistics to the Claims management team to enable effective monitoring of Claims
• Supervise a team of Claims staff ensuring that the overall output and quality of the service provided by the team is within specified levels
• Assist in developing a culture of empowering staff in order that the performance of both individual and the team continuously improves
• Act as a referral point for members of the team so that their technical or procedural queries are dealt with.
• Ensure PMP and PDP in place at all times for all members of the team to support company people management goals
• Liaise with Manager to identify training needs within the department so that learning solutions can be planned and implemented

About You

• Strong organizational and analytical skills able to prioritize
• Good interpersonal and communication skills
• Able to use MS office applications Word Excel Access PowerPoint
• Able to communicate effectively orally and in writing
• Able to produce detailed reports at various levels

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best that's why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.

Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies we offer 26 weeks leave at full pay regardless of gender identity sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial environmental and social outcomes. Our pension strategy supports our net-zero goal to achieve year‑on‑year reductions in carbon footprint by investing more in green businesses than the broader market so your savings are looking after the planets future as well as your own.

Cycle-to-Work benefit from regular exercise whilst making your commute greener and cheaper select a bike and / or accessories up to the value of 5000.

To find out more visit ourReward Page

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner : Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024 : QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner : Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner : Parental Policies Award

Insurance Post British Insurance Awards 2023 : QBE rated as a 5-Star Employer

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report

What next

If you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

Skills

Analytical Thinking Claims Administration Claims Resolution Complaint Management Critical Thinking Customer Service Customer Value Management Insurance Intentional collaboration Managing performance Prioritization Process Improvements Risk Management Team Development Team Management

How to Apply

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.