Claims Support Specialist: Customer Experience Hero

The Portfolio Group; Hinckley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national business advisory firm in Hinckley is seeking a customer-obsessed Administrator to support their Claims Division. This role entails managing claims instructions, ensuring documentation is flawless, and delivering exceptional client experiences. Ideal candidates should be organized, service-driven, and familiar with systems including MS Excel. The position offers opportunities for real ownership and progression within the company.

Qualifications

• Organized and methodical working style.
• Ability to build rapport quickly over the phone.
• Proficient in MS Excel.

Responsibilities

• Log and manage new claims instructions.
• Chase and gather information from accountancy practices.
• Support the claims payment process.
• Own the customer experience throughout.

Skills

Organized

Service driven

Building rapport

MS Excel

Job description

A national business advisory firm in Hinckley is seeking a customer-obsessed Administrator to support their Claims Division. This role entails managing claims instructions, ensuring documentation is flawless, and delivering exceptional client experiences. Ideal candidates should be organized, service-driven, and familiar with systems including MS Excel. The position offers opportunities for real ownership and progression within the company.