Claims Supervisor/ Insurance Officer

IPS Group Limited; Metropolitan Borough of Solihull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent insurance organization in the United Kingdom is seeking a Claims Supervisor / Insurance Officer to manage higher level claims responsibilities and support the Insurance Manager. The role requires overseeing various claims, ensuring efficient processes, and providing guidance to team members. Candidates should have a strong claims background with exposure to EL/PL, motor, and property. The position is hybrid, requiring in-office presence two days a week, with opportunities for career progression.

Qualifications

• Strong claims background with exposure to EL/PL, motor, and property.
• Experience from an in-house team, insurer, broker, TPA, or law firm is preferred.

Responsibilities

• Oversee all claims including EL/PL, motor, and property.
• Ensure efficient claims handling and stakeholder communication.
• Develop and maintain the claims management system.
• Conduct on-site investigations and negotiate settlements.
• Deliver technical insurance guidance and supervise team members.

Skills

Strong claims background

Cross-class exposure (EL/PL, motor, property)

Job description

Overview

A well known organisation has a new opportunity to join their in‑house insurance team in a hybrid Claims Supervisor / Insurance Officer position, combining higher level claims responsibilities with deputising to the Insurance Manager in the management of the insurance programme.

Responsibilities

• Oversee all claims including EL/PL, motor and property, leading the relationship between the organisation and the third‑party administrator.
• Ensure claims are handled efficiently, targets are met, systems are fit for purpose, and stakeholders are kept well‑informed through accurate reporting and analysis.
• Own the development and maintenance of the claims management system and reporting processes, ensuring data integrity and efficiency.
• Provide financial analysis and trend insights to support renewals and tenders, helping shape strategic decisions.
• Conduct on‑site investigations, prepare statements and negotiate settlements, and authorise claim payments up to £25,000.
• Deliver technical insurance guidance across the organisation, supervising team members and driving continuous service improvement.
• Deputise for the Insurance Manager, leading on policy development and procurement to strengthen the insurance framework.

Qualifications

• Strong claims background with cross‑class exposure, including EL/PL, motor and property.
• Candidates may come from a current in‑house team, insurer, broker, TPA or law firm.

Opportunities

Flexibility is offered to work from home – you will be in the office an average of two days per week. Further opportunities to progress within the in‑house insurance team, either further in claims or into an Insurance Manager position, are available.