Claims Specialist - Motor Assessing

RACWA; Welshpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A member-focused organization is looking for a Claims Specialist to join their team in Welshpool. The ideal candidate will manage insurance claims services, providing frontline support and liaising with members. Responsibilities include handling enquiries, managing a caseload, and coordinating salvage operations. No previous experience is necessary, as comprehensive training will be provided. The company values a flexible working environment and offers various employee benefits including discounts and career development opportunities.

Benefits

Free Roadside Assistance

Discounts on insurance products

Opportunities for community engagement

Qualifications

• Eagerness to learn and adaptability to new systems.
• High attention to detail in service delivery.
• Commitment to member satisfaction and support.

Responsibilities

• Provide exceptional service on claims enquiries and referrals.
• Manage caseload according to best practices.
• Coordinate salvage operations and facilitate auctions.
• Communicate total loss processes to members.

Skills

Customer service skills

Strong computer literacy

Verbal communication skills

Written communication skills

Conflict resolution

Time management

Job description

• Flexible hours 8am - 4pm and 9am - 5pm Mon - Fri
• Work close to home in our Welshpool office (parking provided) as well as from home
• We provide training, development and support to set you up for success from Day 1

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose‑led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA".

Claims Specialist

We are looking for a Claims Specialist to join our established and high‑performing Motor Assessing team at our Welshpool office.

On a daily basis this role will be accountable for providing administrative support and act as a referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.

This is achieved by having great conversations over the phone and by accurate information recording on our systems.

What will you be doing?

• Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim
• Manage assigned caseload in line with best practice procedures
• Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel
• Enable the release of salvage vehicles for auction and arranging the disposal of total losses
• Explain total loss process including processing timeframes to members to manage expectations
• Provide reliable and accurate correspondence on total loss claims
• Support single vehicle claims and acting as a point of contact for external assessors and repairers
• Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.

What are we looking for?

• An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed!
• Strong computer literacy skills and the ability to learn new systems
• Strong verbal and written communication skills
• Good customer service skills and a high attention to detail
• Experience in conflict resolution and negotiating
• Time management skills
• Commitment to putting members at the centre of everything you do

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Our supportive environment includes continuous on‑the‑job coaching, regular development reviews, and access to RAC's wide range of learning resources to assist you in your career development goals.

Apply now by attaching your resume to showcase what you can bring to the team.

Applications Close Friday 12th December 2025.