Claims Recovery Representative (Damage Recovery Unit) - Aldershot

Enterprise Rent-a-car; Aldershot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading car rental company is looking for Recovery Representatives to join their Damage Recovery Unit in Aldershot. The role involves reviewing claims, negotiating payments, and maintaining accounts. Successful candidates will have strong decision-making skills and a competitive spirit in a fast-paced environment. Full training is provided, and no specific prior experience is necessary. The company offers a clear career path and opportunities for advancement.

Qualifications

• Ability to make sound decisions based on analysis.
• Comfortable with both business and retail customers over the phone.
• Experience in insurance, claims, or debt recovery is advantageous but not essential.

Responsibilities

• Reviewing damage claims and assigning collection strategies.
• Negotiating with individuals, insurance companies, and corporate customers.
• Maintaining accounts of collections and incoming payments.

Skills

Decision-making ability

Competitive spirit

Independent and team work

Communication skills

Attention to detail

Negotiation skills

Microsoft Office knowledge

Job description

Our Claims Services division is looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You’ll be geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it’s maintaining accounts or interpreting loss data, you’ll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third‑party insurers, solicitors and other third‑parties involved. Everyday you’ll be determining which claims must be worked, so we need you to demonstrate you’re able to make sound decisions based on your analysis of the situation. Along with this you’ll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target‑driven and enjoy the challenge of a fast‑paced environment, this could be the job for you! Enterprise Mobility is still family‑owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company, which allows us to look forward even more confidently to the future, providing the stability we need to pursue the long‑term good for our business, our employees and our customers, even in these challenging times.

Responsibilities

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies
• Maintaining accounts of collections and incoming payments on claim files
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
• Interpreting loss data in conjunction with debtor feedback to establish settlement needs and parameters
• Interpreting loss data in conjunction with debtor feedback to establish if a claim is valid and/or if the claim needs to be closed
• Determining which claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third‑party vendor for additional collection efforts

Career Path

The Recoveries department has a clear career path set out for all employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.

Skills & Qualifications

• Demonstrated ability to make decisions
• A competitive spirit and the drive to meet targets and deadlines
• An ability to work independently and as part of a team
• Excellent communication skills and attention to detail
• Being understanding of the sensitivity of customers’ personal documentation and information
• Proven negotiation skills
• A knowledge of Microsoft Office products, internet and telephone skills

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

We’re Enterprise Mobility – a family‑owned, world‑class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65‑years ago to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?