Claims Operations & Transformation Graduate

Hastings Direct; England; Hybrid; GBP 29,700 - 36,300; Full time

Benefits offered by this job

Starting salary of £33,000

Flexible working

Competitive bonus scheme

Healthcare cash plan

Pension matched up to 10%

Free mortgage advice

Access to Thrive mental health app

Colleague assistance programme

25 days annual leave

Job summary

A leading digital insurance provider in the UK is seeking candidates for its Claims Operations & Transformation Graduate Programme. This two-year programme provides valuable experience across various departments including Claims and Counter Fraud. Ideal candidates will hold a degree by 2026 and possess strong problem-solving and communication skills. Starting salary is £33,000 with a competitive bonus scheme and numerous benefits including healthcare and flexible working arrangements.

Qualifications

• Degree must be pending in 2026 or achieved within the last two years.
• Desirable experience in a customer-service role.

Responsibilities

• Gain diverse experience across Claims and Counter Fraud departments.
• Support commercial and operational teams in change initiatives.
• Develop strong communication skills in Customer Operations.

Skills

Team player

Excellent communicator

Problem-solving

Curious and innovative

Education

Degree in any discipline

Job description

Claims Operations & Transformation Graduate

2026 Claims Operations & Transformation - Graduate Programme

Location: Bexhill

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Over the past few years we have made huge investments in our data and tech capabilities and nurtured our 4Cs culture. We pride ourselves on the journey we are on and know that our continued success relies on the contribution of our talented colleagues.

Programme Overview

This two‑year programme is designed to attract our future leaders. You will gain diverse experience across our Claims and Counter Fraud departments and, in key rotations, support our commercial and operational teams in change and transformation initiatives that position us as a market‑leading digital insurer with best‑in‑class claims management.

Throughout the programme you will rotate through several different placements, gaining practical experience in refining processes and driving change that benefits both customers and the business. You’ll also be exposed to work within a complex supplier matrix and develop a broad understanding of how your role supports the wider business strategy.

Possible Rotations

• Transformation
• Process Improvement & Governance
• Technical Audit & Coaching
• Claims Analytics
• Claims & Fraud Operations
• Commercial & Strategy

There will be a mandatory rotation in Customer Operations. This experience will give you valuable insight into how we support customers who need to claim against their policy – an essential perspective for any future leader.

In Customer Operations you will develop a strong foundation in empathy, problem‑solving and communication, vital skills for understanding the challenges customers face during distressing and difficult times.

Your leaders will collaborate with you to choose the teams that best align with your development and career goals. You will always have an active voice in shaping your own progression and career path.

Throughout your placements, you’ll be supported by team and programme leaders who will provide leadership development and business‑acumen coaching. You will also participate in formal training designed to increase your understanding of the company, industry and regulatory requirements.

Requirements

• A degree in any discipline pending in 2026 or achieved within the last two years
• Hungry for knowledge, curious and innovative
• An independent thinker; confident to constructively challenge and influence the status quo
• Works well with others as a team player
• Excellent communicator with strong organisational ability
• Considers commercial impact in all decision making and outcomes
• Experience in a customer‑service role is desirable but not essential

Unfortunately, we cannot offer visa sponsorship for our graduate programmes. You must be able to prove you have the right to work in the UK for the full two‑year duration of the programme.

We embrace the use of AI as a powerful tool to support our data‑driven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter is permitted, but all work during the assessment process must be completed independently, without AI assistance.

What We’ll Do

• 15th Dec 2026 – Applications open: you will receive a link to complete psychometric testing via Harver
• 4th Feb 2026 – Applications close
• 9th – 22nd Feb 2026 – If successful, you will complete a role suitability practical test or video interview
• 5th Mar 2026 – If successful, you will be invited to an in‑person Assessment Centre in Leicester
• 18th Mar 2026 – In‑person Assessment Centre in Leicester

Reward

• Salary – Starting salary will be £33,000 with an increase after year one
• Flexible Working – We champion a flexible and hybrid working approach within a reasonable commutable distance. Discuss details with your recruiter.
• Competitive Bonus Scheme (subject to company and personal performance)
• Healthcare cash plan and private medical insurance
• Pension – matched up to 10%
• Free Mortgage Advice
• Access to the Thrive mental health app
• Colleague assistance programme
• 25 days annual leave and social events throughout the year

Equal Opportunities

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.