Claims & Operations- Apprenticeship program 2026

Chubb; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global insurance provider is seeking apprentices for its Claims & Operations Apprenticeship Programme in London. This 24-month program offers hands-on experience across underwriting and claims operations, guiding you toward a rewarding career in the insurance sector. You will gain valuable skills, work with diverse teams, and benefit from structured learning while earning a competitive salary and pursuing professional qualifications.

Benefits

Competitive salary

Comprehensive benefits package

Personal and professional development support

Potential for a permanent role

Qualifications

• Minimum A-levels (grade C or above) including GCSE Mathematics and English.
• High level of accuracy and attention to detail.
• Strong organizational skills and ability to prioritize effectively.

Responsibilities

• Support underwriting teams in operational tasks.
• Assist in delivering Chubb’s claims strategy.
• Identify and implement process improvements in operations.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Customer-centric mindset

Problem-solving ability

Proactivity

Education

A-levels or equivalent

Job description

Chubb Apprenticeship Programme: Claims & Operations

With You, Chubb is Better

• Are you ready to launch your career in the dynamic world of insurance?
• Do you want to gain hands‑on experience while earning an industry‑recognised qualification?
• Are you excited to work for a global organisation where your contributions make a real impact?

If so, the Chubb Apprenticeship Programme is the perfect first step in your career journey!

About the Programme

The Chubb Apprenticeship Programme is a 24‑month opportunity designed to give you hands‑on experience across our Claims and Underwriting Operations functions, spending 12 months in each area. This rotational structure provides a comprehensive understanding of the insurance cycle while equipping you with practical skills and industry knowledge. As an Apprentice, you’ll gain valuable insights and expertise that can pave the way for future roles in operations, underwriting, claims management, and risk analysis.

The programme combines 20% structured learning with 80% on‑the‑job training, focusing on Chubb’s technical expertise, digital tools, and personal development. With exposure to both underwriting operations and claims, you’ll build a strong foundation for a career in these areas and beyond. Whether you aspire to excel in operations, claims, or other exciting fields, this programme is your perfect starting point.

Your Rotations

Underwriting Operations

Support underwriting teams to deliver exceptional client service. You’ll take ownership of key operational tasks, including:

• Recording insurance risks
• Managing bookings
• Preparing policy documents
• Processing endorsements

You’ll also identify and implement process improvements to optimise efficiency and enhance workflows. Working at the heart of our business, you’ll collaborate with diverse teams and build a strong foundation in insurance operations.

Claims

Discover what happens behind the scenes after an incident. In this rotation, you’ll:

• Assist in delivering Chubb’s claims strategy
• Collaborate with internal and external stakeholders
• Ensure claims are handled efficiently and in line with standards

By working closely with the claims team, you’ll develop the skills to exceed customer and broker expectations and lay the foundation for a successful career in insurance claims.

Why Join Chubb

At Chubb, we assess, assume, and manage risk with expertise and discipline. As a global leader in insurance, we operate in 54 countries and territories, offering a wide range of products, including property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.

Chubb is defined by its broad product offerings, exceptional financial strength, and global reach, supported by local expertise. As part of our team, you’ll work in diverse, multicultural environments that foster international collaboration and enhance communication and cultural understanding.

We are committed to developing our employees, offering extensive opportunities for progression and professional growth. Joining Chubb as an Apprentice is more than just a role, it’s the beginning of an exciting and rewarding career.

What You’ll Gain

• A competitive salary with growth potential as you gain experience
• A comprehensive benefits package
• Personal and professional development through a challenging yet rewarding programme
• Full support to achieve the Insurance Practitioner Level 3 Apprenticeship Standard and the Certificate in Insurance (Cert CII)
• Potential for a permanent role upon successful completion
• An inclusive, supportive environment where everyone can thrive

Ready to take the first step in your career? Join Chubb and unlock your potential in a dynamic, global organisation.

Qualifications

Who We’re Looking For

We’re looking for individuals eager to learn, grow, and succeed in a dynamic environment. No prior experience in insurance is required; just a willingness to embrace new challenges and develop your skills.

Requirements

• Minimum A‑levels (grade C or above) or equivalent (e.g., Scottish Standard Grade, Junior Certificate in Ireland), including GCSE Mathematics and English
• Proficient in written and spoken English
• High level of accuracy and attention to detail
• Acustomer‑centric mindset with the ability to empathise and build rapport
• Excellent verbal and written communication skills
• A proactive, solution‑oriented approach with adaptability to new processes
• Strong organisational skills and the ability to prioritise tasks effectively
• Acollaborative mindset, curiosity, and eagerness to solve problems
• A “can‑do” attitude, commitment to excellence, and a drive to learn