Claims Officer

HM Courts & Tribunals Service (HMCTS); Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public service organization is seeking a Claims Officer to manage judicial fees claims and respond to enquiries. The ideal candidate will have excellent communication and IT skills, be adaptable, and be a strong team player. This role is based in Bristol and offers a competitive salary starting at £25,582.

Qualifications

• Adaptable and willing to work in a culture of change.
• Strong problem-solving skills.
• Experience in processing documents and claims.

Responsibilities

• Receive and process fee and expenses claims.
• Check and approve or reject claims for validity.
• Respond to enquiries from HMCTS staff.

Skills

Excellent written and verbal communication skills

Excellent IT skills, particularly Microsoft Excel

Strong analytical skills

Job description

Claims Officer – HM Courts & Tribunals Service (HMCTS)

Salary: £25,582

Working Pattern: Full Time – Part Time – Part Time/Job Share

Location: Bristol Magistrates' Court and Tribunals Hearing Centre, Marlborough Street, Bristol, BS1 3NU

HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family courts and tribunals in England and Wales. We are looking for individuals who are committed to public service and want to make a difference.

About The Role

The Claims Officer is responsible for receiving, processing, and progressing judicial fees, expenses, witness and appellant costs claims for payment, and responding to claimant queries via letter, email or telephone.

Responsibilities

• Receive and process fee and expenses claims arising from courts and tribunals.
• Check and approve or reject claims, ensuring validity, accuracy and policy compliance.
• Approve first‑line claims and prepare monthly payrolls.
• Take action on claims to ensure timely and accurate payment.
• Reject incorrect claims, advise claimants and refer non‑compliance to the team leader.
• Respond to enquiries from HMCTS staff, judicial office holders and other customers, or redirect appropriately.
• Work as part of a team to manage workload efficiently and maintain consistent service standards.
• Proactively identify opportunities to improve processes and team activities.

Essential Person Specification

• Adaptable and willing to work in a culture of change, continually improving products, processes and priorities to meet current and future needs.
• Excellent written and verbal communication skills.
• Excellent IT skills, particularly Microsoft Excel.
• Strong analytical skills for investigating and resolving complex issues.

Application Stage

Please submit:

• A statement of suitability (≤250 words) demonstrating how you meet the essential criteria.
• Behaviour examples illustrating the Civil Service Behaviour "Making Effective Decisions" (≤250 words).

In the event of a high volume of applications, an initial sift based on "Making Effective Decisions" may be performed. Successful candidates will be invited to a full sift.

Interview Stage

Successful candidates will be invited to a remote interview via Microsoft Teams.

• Behaviour assessment: Making Effective Decisions, Working Together, Delivering at Pace.
• Strengths assessment (not disclosed in advance).

Travel Requirements

Occasional travel to other HMCTS sites may be required.