Claims Manager - Homebased or Hybrid

Guardian Financial Services; Reading; On-site; GBP 125,000 - 150,000; Full time

Job summary

A financial service provider in the UK is looking for a Claims Specialist Manager to lead the customer claims journey, ensuring accurate assessments of claims. The ideal candidate will have experience in handling various protection claims and possess excellent communication skills. This role offers opportunities for professional growth and a competitive benefits package, including private medical insurance and a company pension scheme.

Benefits

Private Medical Insurance

Competitive Company Pension Scheme

Employee discounted schemes

Gym memberships

25 days holiday with purchase option

Responsibilities

• Manage the customer claims journey from start to finish.
• Provide accurate and timely assessment of protection claims.
• Support team training and development.

Skills

Handling Life, Critical illness, and disability claims

Great customer service

Developing team members

Proactive and collaborative nature

Navigating ambiguity

Excellent communication skills

Strong planning and organizational skills

Job description

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

Responsibilities

The Claims Specialist Manager role reports to the Head of Underwriting and Claims Operations and is responsible for the customer claims journey from start to finish through the accurate and timely assessment of key protection claims and the provision of support through our HALO Claims service.

Managing a team of assessors, whom we call Claims Specialists, you’ll ensure your team works within the technical governance framework set out, providing feedback on performance, and supporting their training and development. You’ll also help promote the wider growth of Guardian through the sharing of the customer claims experience.

Qualifications

• Experience of handling all aspects of Life, Critical illness and disability related protection claims
• A real passion for great customer service and improving the customer journey
• Desire to help develop those around you
• A proactive and collaborative nature
• The ability to navigate ambiguity and work with colleagues across the business to drive improvements in the claims proposition
• Excellent communication skills, both verbal and written
• Strong planning and organisational skills

Benefits

• Private Medical Insurance with rewards for yourself with discounted rates for your family members
• Competitive Company Pension Scheme
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
• Private dental insurance
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to Work scheme
• Comprehensive Europe and Worldwide Travel Insurance
• Medical Cash Plan
• Gym memberships
• Access to 24/7 GP service for you and your family
• 25 days holiday with the option to purchase more

This is an exciting time to be joining us with plenty of opportunity for professional growth. We invite you to apply to become part of our award-winning team.

Should you wish to learn more about the role, or have any questions, please contact our HR Team via [e-mail].