Claims Manager

JR United Kingdom; Slough; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading technology client in Slough is seeking a Claims Manager to oversee claims investigation and validation processes. This role will also manage the outsourced customer contact centre to ensure top customer outcomes. With a strong background in retail insurance and team management experience, the ideal candidate will thrive in a high-profile position within a supportive team. A competitive salary of up to £70,000 plus bonuses is offered, along with flexibility for remote work.

Qualifications

• Proven experience in claims investigation and validation.
• Ability to monitor and improve outsource service provider performance.
• Strong leadership skills to manage complex claims.

Responsibilities

• Manage claims investigation and validation processes.
• Oversee performance of outsourced customer contact centre.
• Drive improvements and resolve emerging risks.

Skills

Strong background in Retail insurance

Overseen a Contact centre team

Job description

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My leading Technology client are looking for a Claims Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process.

You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims.

This is a high profile position in a supportive and top performing team. A brilliant opportunity!

The following skills / experience is essential:

• Strong background in Retail insurance
• Overseen a Contact centre team (either outsourced or in-house)

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

If you are interested in this Claims Manager position and meet the above requirements please apply immediately.