Claims Manager

JR United Kingdom; City Of London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading Technology firm is seeking a Claims Manager in London to oversee the Claims Investigation and Validation process. This key role involves managing outsourced customer contact centers and ensuring effective claims handling for positive customer outcomes. The ideal candidate will have a strong background in retail insurance and experience leading contact center teams. This position offers up to £70,000 in salary with bonus and good work-from-home options.

Qualifications

• Experience overseeing claims investigation and validation processes.
• Proven ability to monitor and improve outsourcing service provider performance.

Responsibilities

• Manage the Claims Investigation and Validation process.
• Provide oversight in claims handling to ensure good customer outcomes.
• Monitor Outsource Service Providers' performance against SLAs.

Skills

Strong background in Retail insurance

Overseen a Contact centre team

Job description

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My leading Technology client are looking for a Claims Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process.

You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims.

This is a high profile position in a supportive and top performing team. A brilliant opportunity!

The following skills / experience is essential:

• Strong background in Retail insurance
• Overseen a Contact centre team (either outsourced or in-house)

Salary: Up to £70,000 + bonus + good package

Location: London (good work from home options available)

If you are interested in this Claims Manager position and meet the above requirements please apply immediately.