Claims Investigation Assistant

Adjusting Appointments Limited; West Midlands; Remote; GBP 30,000 - 40,000; Full time

Job summary

A renowned Loss Adjusting organization in the UK seeks an experienced Claims Handler to join their Fraud Unit. This remote position involves collaborating with fraud investigators to ensure effective management of potential fraudulent claims. The ideal candidate will have a background in claims handling, particularly in Property or Motor claims, and an understanding of fraud principles. Exceptional communication and analytical skills are key for this role. Opportunities for career progression are available within the team.

Qualifications

• Experience in handling Property Claims or a mix of Property and Motor claims.
• Strong understanding of fraud principles and claims.
• Ability to analyse data for decision-making.

Responsibilities

• Collaborate with fraud investigators to manage claims.
• Support intelligence reports and data analysis.
• Regularly liaise with fraud experts and police.
• Work within SLA’s / KPI’s to ensure timely responses.

Skills

Claims handling experience

Knowledge of fraud related claims

Excellent attention to detail

Exceptional communication skills

Job description

An experienced Claims handler is required to join a renowned Loss Adjusting organisation where you will play a pivotal part within their specialist Fraud Unit.

• You will work closely with a team of field-based investigators providing an exceptional customer service ensuring potential fraudulent claims are successfully managed through to conclusion.
• The role is a remote working with the requirement to attend their office for occasional meetings when required.
• There is a genuine opportunity to progress and develop with the team should you wish to work towards being a field-investigator.

Key responsibilities

• Work closely with a team of field-based fraud investigators
• Provide full support
• Act as a point of contact for all relevant parties
• Help with intelligence reports where you will analyse a variety of data from numerous sources which enable to assist in liability decision making
• Liaise with all relevant parties, predominantly via the telephone and communicate on a regular basis to a number of official fraud experts including UK police authorities
• Work within strict SLA’s / KPI’s

About you

• Claims handling experience (Property Claims or a mixture of Property and Motor)
• Knowledge of fraud related claims and principles
• Have an excellent eye for detail

Exceptional communication ski...