Claims Investigation Assistant

Adjusting Appointments Limited; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A renowned Loss Adjusting organisation in the United Kingdom is seeking an experienced Claims Handler to join their Fraud Unit. This role demands excellent communication and analytical skills to support a team of fraud investigators. You will manage claims and liaise with various parties, including police authorities. The position is primarily remote but requires occasional office attendance. A great opportunity for career progression is available.

Qualifications

• Experience in Property Claims or a combination of Property and Motor claims.
• Understanding of fraud-related claims principles.
• Strong attention to detail essential.

Responsibilities

• Work closely with a team of field-based fraud investigators.
• Provide support and act as a contact point for all parties.
• Help analyze data for intelligence reports.
• Liaise with fraud experts, including UK police authorities.
• Work within strict SLA’s and KPI’s.

Skills

Claims handling experience

Knowledge of fraud related claims

Excellent eye for detail

Exceptional communication skills

Job description

An experienced Claims handler is required to join a renowned Loss Adjusting organisation where you will play a pivotal part within their specialist Fraud Unit.

• You will work closely with a team of field-based investigators providing an exceptional customer service ensuring potential fraudulent claims are successfully managed through to conclusion.
• The role is a remote working with the requirement to attend their office for occasional meetings when required.
• There is a genuine opportunity to progress and develop with the team should you wish to work towards being a field-investigator.

Key responsibilities

• Work closely with a team of field-based fraud investigators
• Provide full support
• Act as a point of contact for all relevant parties
• Help with intelligence reports where you will analyse a variety of data from numerous sources which enable to assist in liability decision making
• Liaise with all relevant parties, predominantly via the telephone and communicate on a regular basis to a number of official fraud experts including UK police authorities
• Work within strict SLA’s / KPI’s

About you

• Claims handling experience (Property Claims or a mixture of Property and Motor)
• Knowledge of fraud related claims and principles
• Have an excellent eye for detail

Exceptional communication ski...