Claims Investigation Assistant

Adjusting Appointments Limited; England; Remote; GBP 30,000 - 40,000; Full time

Job summary

A distinguished loss adjusting organization in the United Kingdom seeks an experienced Claims Handler to join their Fraud Unit. In this remote role, you will support fraud investigations, analyze data, and liaise with fraud experts while managing potential fraudulent claims. The position offers room for career development towards being a field investigator, making it ideal for detail-oriented professionals with claims handling experience.

Qualifications

• Experience in claims handling, preferably in Property or Motor claims.
• Knowledge of fraud investigations and principles.
• Strong communication skills and attention to detail.

Responsibilities

• Collaborate with field-based fraud investigators.
• Support fraud management and provide customer service.
• Analyze data for intelligence reports.

Skills

Claims handling experience

Attention to detail

Communication skills

Job description

An experienced Claims handler is required to join a renowned Loss Adjusting organisation where you will play a pivotal part within their specialist Fraud Unit.

• You will work closely with a team of field-based investigators providing an exceptional customer service ensuring potential fraudulent claims are successfully managed through to conclusion.
• The role is a remote working with the requirement to attend their office for occasional meetings when required.
• There is a genuine opportunity to progress and develop with the team should you wish to work towards being a field-investigator.

Key responsibilities

• Work closely with a team of field-based fraud investigators
• Provide full support
• Act as a point of contact for all relevant parties
• Help with intelligence reports where you will analyse a variety of data from numerous sources which enable to assist in liability decision making
• Liaise with all relevant parties, predominantly via the telephone and communicate on a regular basis to a number of official fraud experts including UK police authorities
• Work within strict SLA’s / KPI’s

About you

• Claims handling experience (Property Claims or a mixture of Property and Motor)
• Knowledge of fraud related claims and principles
• Have an excellent eye for detail

Exceptional communication ski...