Claims Handling Administrator

RPC; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm is seeking a Claims Handling Administrator for a 6-month Fixed Term Contract in Bristol. Responsibilities include providing administrative support, ensuring compliance with SLAs, and managing financial matters. Ideal candidates have administrative experience, strong IT skills, and the ability to work under pressure. The role offers a dynamic environment within a collaborative team that values diversity and inclusion.

Qualifications

• Experience working in a similar, administrative role.
• Able to respond positively to change and tight timelines.
• Ability to build relationships across the firm to deliver excellent service.

Responsibilities

• Provide comprehensive administrative support to the Claims department.
• Manage compliance with SLAs and KPIs.
• Handle financial matters and maintain accuracy of financial information.
• Assist with diary management and data entry into claims management system.

Skills

Administrative experience

IT literate (MS Excel)

Customer service skills

Ability to work under pressure

Strong communication skills

Education

GCSE level or equivalent

Job description

We are looking for a Claims Handling Administrator to join us on a 6-month Fixed Term Contract, covering a period of maternity leave. You will be part of the Claims Handling Department which provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy. The team is based in RPC’s Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office may be required from time to time.

Responsibilities

• Provide comprehensive administrative support to the Claims department.
• Understand the SLA’s and KPI’s of the department and ensure adherence to these standards.
• Proactively manage files and compliance with external client’s SLAs.
• Provide excellent customer service at all times, contributing to being a market leading claims function.
• Undertake administrative activities as required, including but not limited to:
  • Opening new matters and inputting data into the claims management system.
  • Sending acknowledgements; conducting conflict searches; assisting with diary management.
  • Providing management information (reports) and ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.
  • Dealing with financial matters, e.g. arranging and processing payments, handling billing and accounts queries, recording and updating financial information.
  • Ensuring integrity of MI.
• Ensure policies, proposal forms and schedules are properly filled.
• Support the creation and maintenance of a claims handling guide for each scheme.
• Support the creation and maintenance of a suitable reporting system for the department to utilise in relation to all schemes.
• Management of centralised mailboxes.
• File closure.
• Timely provision of Claims Prints to Brokers/Insureds.

Qualifications

• You will have experience working in a similar, administrative role.
• Able to respond to change in a positive and resilient manner, consistently producing high quality work even when under tight timescales.
• Able to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• Have a commercial, committed, and proactive approach, including responding in a timely manner to meet clients’ needs and deadlines.
• Able to interact with clients, intermediaries, and suppliers to build effective, collaborative working relationships based on trust.
• Committed to being part of a supportive, inclusive, and collaborative firm culture.
• IT literate (particularly MS Excel) with experience of having developed and maintained databases.
• Educated to GCSE level or equivalent with minimum C grade in Maths and English.

Diversity, equity, inclusion and belonging: We are problem solvers. Whether in front of clients or behind the scenes, we solve problems creatively for clients. We need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help.