Claims Handler - Commercial Insurance

The People Pod; Lancashire; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading independent insurance broker in the North West is seeking a Claims Handler to manage commercial and personal lines claims. You will ensure clients receive proactive support throughout the process, handling diverse claim types including Property and Public Liability. With a minimum of 3 years in commercial insurance claims, you'll excel in communication and negotiation, contributing to a collaborative team environment. This position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

25 days annual leave

Employer‑matched pension contribution

Life Assurance

Private Medical Cover

CII qualification support

Regular training and learning opportunities

Employee Assistance Programme

Qualifications

• Minimum 3 years’ experience in Commercial Insurance Claims handling.
• Strong understanding of commercial insurance policies and coverage types.
• Employers and Public Liability claims experience required.

Responsibilities

• Manage claims from start to finish, providing expert guidance.
• Liaise effectively with clients, insurers, adjusters, and solicitors.
• Maintain accurate records and manage a proactive diary system.

Skills

Communication skills

Negotiation skills

Analytical skills

Attention to detail

Education

CII qualification support

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Claims Handler - Commercial Lines - Bolton

Are you ready to work for one of the most progressive independent insurers brokerages in the North West?

This multi award-winning, independent insurance broker is a true success story in the industry across the region, recognised for industry achievements and outstanding community contributions, especially to young people and DE&I. They run one of the leading specialist schemes in the country and support a wide range of commercial clients across the North West. Consistent growth has been achieved alongside strategic acquisitions, and they are looking to further enhance their team with a Commercial Claims Handler.

The Role

As a key member of the Claims Team, you will manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process.

You’ll work across a variety of claim types, including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company’s reputation for excellence.

Key Responsibilities

• Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage.
• Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution.
• Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes.
• Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence.
• Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow‑up.
• Prepare clear, insightful claims reports for Account Executives and management.
• Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards.
• Support innovation and efficiency through collaboration with colleagues and the wider business.

About You

We’re looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You will bring:

• Minimum 3 years’ experience in Commercial Insurance Claims handling – essential.
• Strong understanding of commercial insurance policies, coverage types, and claims procedures – Employers and Public Liability claims experience required.
>Excellent communication, negotiation, and analytical skills.
• Accuracy, attention to detail, and the ability to work to tight deadlines.
• Proficiency in Microsoft Word, Excel, Outlook.

What’s on Offer

• Competitive salary and benefits package
• 25 days annual leave, plus additional time off at Christmas
• Employer‑matched pension contribution
• Life Assurance
• Private Medical Cover
• CII qualification support and ongoing professional development
• Regular training and learning opportunities
• Employee Assistance Programme

As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You will be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.