Claims Handler - Commercial Insurance

The People Pod; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading independent insurance broker in Bolton is seeking a Claims Handler to manage commercial claims from first notification to settlement. This is an opportunity to join a proactive team committed to providing excellent service and support. The ideal candidate will have at least 3 years of experience in commercial insurance claims handling and a strong understanding of policy types. The role offers a competitive salary along with a comprehensive benefits package.

Benefits

Competitive salary and benefits package

25 days annual leave

Employer-matched pension contribution

Life Assurance

Private Medical Cover

CII qualification support

Ongoing professional development

Regular training and learning opportunities

Employee Assistance Programme

Qualifications

• Minimum 3 years' experience in Commercial Insurance Claims handling.
• Strong understanding of commercial insurance policies and claims procedures.
• Experience in Employers and Public Liability claims is required.

Responsibilities

• Manage claims from start to finish, providing outstanding service.
• Assess coverage and liability across multiple policy types.
• Liaise with clients, insurers, and other stakeholders to achieve best outcomes.
• Conduct investigations and negotiate settlements.
• Maintain accurate records and adhere to FCA guidelines.

Skills

Communication skills

Negotiation skills

Analytical skills

Attention to detail

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Outlook

Job description

Claims Handler - Commercial Lines - Bolton

Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West?

This multi award‑winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims Handler.

The Role

As a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process.

You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence.

Key Responsibilities

• Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage.
• Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution.
• Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes.
• Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence.
• Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow‑up.
• Prepare clear, insightful claims reports for Account Executives and management.
• Stay informed on industry, regulatory and market developments to continuously improve claims handling standards.
• Support innovation and efficiency through collaboration with colleagues and the wider business.

About You

• Minimum 3 years' experience in Commercial Insurance Claims handling is essential.
• Strong understanding of commercial insurance policies, coverage types and claims procedures – Employers and Public Liability claims experience is required.
• Excellent communication, negotiation and analytical skills.
• Accuracy, attention to detail, and the ability to work to tight deadlines.
• Proficiency in Microsoft Word, Excel, Outlook.

What's on Offer

• Competitive salary and benefits package
• 25 days annual leave, plus additional time off at Christmas
• Employer‑matched pension contribution
• Life Assurance
• Private Medical Cover
• CII qualification support and ongoing professional development
• Regular training and learning opportunities
• Employee Assistance Programme

As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.