Claims Handler CH1

Keoghs; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Pension contribution

Cycle to work scheme

Health & wellbeing benefits

Job summary

Keoghs is seeking a claims handler to join its Casualty Team in Liverpool. You will manage a caseload of Public Liability and Property Damage claims from inception to settlement, with a reserve value up to £10,000, in a 35-hour week, Monday to Friday 9am–5pm at the Liverpool office.

The role emphasizes accurate data entry, adherence to client SLAs, and strong communication and negotiation with clients. A law degree or equivalent experience is required, with opportunities for development within a

Qualifications

• 6 months relevant experience or law degree or equivalent
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Excellent client care and customer service skills
• Ability to manage own workload and work in a team or independently

Responsibilities

• Pro-actively manage a caseload of Public Liability & Property Damage claims
• Maintain accurate data on the case management system
• Comply with set client SLAs
• Ensure quality service standards and productivity
• Undertake additional tasks from the Team Leader

Skills

Casualty claims

Attention to detail

Negotiation skills

Teamwork

Data management

Good communication

Education

Law degree

Paralegal qualification

Job description

Application Deadline: 28 August 2026

Department: Legal

Location: Liverpool

Description

Ready to take your legal career to the next level? If so we are seeking a claims hander to join our Casualty Team.

The claims handler will be responsible for managing a caseload of Public Liability claims up to a reserve value of £10,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Key Accountabilities

• To pro-actively manage a caseload of Public Liability & Property Damage claims


• Maintain accurate data on relevant case management system


• Comply with set client SLA’s


• Ensure quality service standards and productivity levels are maintained to a high standard


• Undertake appropriate additional tasks provided by the Team Leader

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch

Primary location for this role is Liverpool Office

Experience, Skills and Qualifications

• 6 months relevant experience or law degree or equivalent


• Excellent attention to detail


• Strong communication and negotiation skills


• Strong organisational skills


• Excellent client care and customer service skills


• Ability to manage own volume workload via task management


• Ability to work as a team and independently

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

• We are connected


• We are Dynamic


• We are Innovative


• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Simply Health Care Cash Plan


• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death In Service – after 1 years’ service


• Pension Contribution based 5% Employee / 3% Employer


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

*after successfully completing probation