Claims Handler

Aviva; York and North Yorkshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in York is looking for a Customer Service Expert to join their Pensions Bereavement team. This role offers a competitive salary between £25,400 and £29,028, with hybrid working opportunities. Successful candidates will need excellent communication skills and a positive approach to change, as they will assist customers during sensitive times. Aviva promotes inclusivity and encourages applications from diverse backgrounds.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Supportive policies including parental leave

Qualifications

• Experience of working within an office environment is desirable.
• Strong experience in a professional customer-facing role would also be considered.
• Ability to handle customer interactions with sympathy and support.

Responsibilities

• Provide exceptional customer service to support customers in sensitive situations.
• Handle claims and assist customers with their inquiries.
• Learn about Aviva's products and train effectively.

Skills

Excellent communication skills

Ability to work on own initiative

Flexibility and adaptability

Experience in customer-facing roles

Job description

Kick Start Your Customer Service Career with Aviva

Customer Service Expert

- Starting salary between £25,400– £29,028 (depending on hours, location, skills and experience)

Location: York - this is a hybrid working role with 60% of your time in the office and 40% at home offering flexibility. (Initially it will be full-time for training - c. 12 weeks).

Allocated shift pattern between: 08:00 - 18:00, Monday - Friday

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service.

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the job

We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Pensions Bereavement team within Aviva. Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.

This is a very rewarding role as we are helping our customers when they need us the most, it may be that they have lost a loved one, or themselves have a critical or terminal illness. Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries.

Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.

Skills and experience we’re looking for

• Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information
• Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.
• Ability to work on own initiative and make decisions in a customer-focused team environment
• Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.
• Excellent communication skills both written and verbal.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Please note this job role is not sponsorable under the Home Office points based system.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a call on 02045714754 or email [e-mail]