Claims Handler

Allegiant Finance Services Limited; Warrington; On-site; GBP 24,000; Full time

Job summary

A financial services company in Warrington is seeking Claims Handlers to support customers through the claims journey with empathy and precision. The ideal candidate has at least 1 year of experience in claims or customer service and excellent communication skills. This role offers a salary of £24,000, hybrid working, and additional benefits including holiday buy scheme and paid parking.

Benefits

25 days holiday + bank holidays

Holiday buy scheme

Paid parking

Modern office with excellent facilities

Qualifications

• 1 year+ experience in claims or customer service.
• Organised, proactive, and able to meet deadlines.

Responsibilities

• Support customers through the claims process.
• Liaise with financial service providers and regulatory bodies.
• Maintain accurate records in our CRM system.

Skills

Excellent communication

Interpersonal skills

Empathy

Attention to detail

Job description

About the Role

Are you a people person with an eye for detail? At Allegiant Finance, we’re looking for Claims Handlers to join our friendly and professional team.

You’ll be the first point of contact for our customers, guiding them through their claims journey with empathy and precision. If you're passionate about delivering great customer experiences and ready for a new challenge, we want to hear from you.

Key Responsibilities

• Support customers through the claims process with professionalism and care
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
• Review and assess key documents like Final Response Letters and FOS outcomes
• Maintain accurate records in our CRM system
• Communicate clearly via phone, email, and post
• Manage time-sensitive tasks such as redress offers and final decisions

What We’re Looking For

• 1 year+ experience in claims or customer service
• Excellent communication and interpersonal skills
• Empathy, patience, and attention to detail
• Organised, proactive, and able to meet deadlines

What You’ll Get

• £24,000 annual salary
• 25 days holiday + bank holidays
• Holiday buy scheme
• Hybrid working
• Paid parking
• Modern office with excellent facilities
• Great transport links

Ready to Apply?

Join a supportive team where your voice is heard and your growth is valued. Apply now to start your career with Allegiant Finance!