Claims Handler

Tesco Insurance & Money Services; Newcastle upon Tyne; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading insurance company in Newcastle upon Tyne is looking for enthusiastic and customer-focused individuals to join as Claims Handlers. You will support customers with their home and motor insurance claims, providing guidance throughout the process from the first notification of loss to resolution. The role offers a starting salary of £25,000 to £26,000 depending on experience, plus benefits like wellbeing support and holiday time. Be part of a diverse team committed to improving customer services every day.

Benefits

Tesco Colleague Clubcard discount

Free 24/7 Virtual GP service

7.2 weeks' holiday

Enhanced maternity and paternity leave

Pension scheme matching up to 7.5%

Life assurance up to 5x salary

Qualifications

• 6 months of customer service experience preferred.
• Previous home product and claims handling experience desirable.

Responsibilities

• Gather and record accurate information to progress claims.
• Handle a variety of claims across motor and home insurance.
• Deliver high-quality customer service with empathy.

Skills

Strong communication

Customer service skills

Attention to detail

Ability to work independently

Teamwork

Job description

About the role

Serving our customers, communities, and planet a little better every day.
Salary: Starting from £25,000 (entry level) - £26,000 (depending on experience) + annual bonus

Team: Claims Customer Services
Start date: Monday 19th January 2026
Location: Newcastle - Longbenton Office
Shift: Mon-Fri 08:00 -20:00, with 2 in 8 weekend shift rotation.
Training: Monday to Friday 09:00 -17:00 in the Office.
Working Pattern: Office-based initially, with hybrid working available upon achieving competence (typically after probation is passed)
Closing date: Thursday 11th December 2025

Opportunity

Our colleagues in the Claims team support Tesco customers with their home and motor insurance claims. We're looking for enthusiastic and customer-focused individuals to join us as Multi-Product Claims Handlers. You'll guide customers through each step of the process - from the first notification of loss to a fair and timely resolution.

Your role will include:

• Gathering and recording accurate information to progress claims efficiently
• Assessing each case carefully and making fair decisions based on the facts
• Keeping customers updated and managing their expectations throughout
• Arranging repairs, mobility support, or replacements through our trusted partners
• Handling queries and resolving issues with empathy and professionalism

The Role responsibilities:

• Handle a variety of claims across motor, home, and support customers with post-claim service calls to support closure of the claim.
• Deliver high-quality customer service, ensuring empathy and professionalism in every interaction.
• Accurately assess claims and manage indemnity spend in line with company standards.
• Collaborate with internal teams to resolve claims efficiently and compliantly.
• Contribute to continuous improvement initiatives within the claims function.

You’ll need (min exp)

• Strong communication and proven 6 months of customer service skills.
• Good attention to detail and a commitment to quality.
• Ability to work independently and as part of a team.
• Previous home product and Claims handling experience is desirable but not essential - training will be provided.

What’s in it for you?

• Tesco Colleague Clubcard: 10% discount (15% every payday for a limited period)
• Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme
• Time to recharge: 7.2 weeks' holiday (including Bank Holidays)
• Family support: Enhanced maternity, paternity (8 weeks paid after one year's service), and shared parental leave
• Exclusive discounts: Offers from top brands and partners
• Financial security: Pension scheme matching up to 7.5%, plus life assurance up to 5x salary.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We’re proud to offer flexibility - please talk to us at interview about what works for you. Our Longbenton site is easy to reach by Metro and major bus routes, with free parking available.

Interviews commencing

December 2025

Important information

You must have the right to work in the UK (through nationality, visa, or work permit). All offers of employment are subject to background screening, including criminal record and financial checks, due to the regulated nature of our business.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.