claims handler

Crawford & Company; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in the UK is seeking a Subsidence Advisor to support clients in handling and settling Subsidence claims. The role involves interpreting technical data and maintaining communication with policy holders for an optimal customer journey. Applicants should have strong negotiation, relationship-building skills, and a detail-oriented approach. It's an excellent opportunity for those looking to advance their careers in the insurance industry with full support for qualifications.

Benefits

Career development support

Promotional opportunities

Fully inclusive culture

Qualifications

• Ability to handle and settle Subsidence claims.
• Experience in interpreting technical data and investigation information.
• Strong communication skills for client interactions.

Responsibilities

• Support clients in handling Subsidence claims.
• Keep policy holders informed about the progress.
• Ensure swift settlement of claims.

Skills

Good negotiation skills

Strong relationship building skills

Good IT skills

Flexibility in travelling

Education

Insurance qualification (preferred)

Job description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well‑established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture. You'll initially be based in one of our UK offices during training, dependant on location and experience, office based working may be required for the role Responsibilities You'll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values. A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we'll provide the tools, guidance and support to guide you through your development and progression. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible., Office near Manchester - Hybrid working A rare opportunity to join a growing Motor Trade Division within a leading insurance brokerage. You will be provided with the support and expertise to further your career. You'll be supporting clients across all areas of the

• Good negotiation skills - for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship building skills - engaging with all parties, providing support and help when it's most needed
• To understand what matter to the customer and to put this first - putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Ideally hold an insurance qualification, but we'll support and fund you to gain this if not
• Flexibility in travelling on adhoc occasions for training and meetings

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