Claims Handler

Allianz Management Services Ltd; Merley; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits

Hybrid working

Annual bonus

Insurance discounts

Volunteering days

Job summary

Allianz is seeking a proactive Claims Handler for a hybrid role based in Bournemouth with a requirement to attend the office at least 2 days per month. The salary is Circa £27,007.50 per year and the role blends home and office work after training.

You will handle ITPs, repairs, hire vehicles, and customer issues, delivering strong service, empathy, and accurate case handling while aligning with FCA guidelines.

Qualifications

• Excellent communication (verbal and written) and influencing skills.
• Excellent negotiation skills, including complaint resolution.
• Ability to empathise with customers and provide compassionate service.
• Remain calm and focused under pressure.
• Hybrid working and training period in the office.

Responsibilities

• Engage with customers and suppliers over the phone to discuss repairs and hire vehicles.
• Use problem-solving to resolve issues and find effective solutions.
• Handle objections professionally while maintaining customer satisfaction.
• Collaborate with the team to streamline processes and improve the customer experience.
• Support development and progression within the Allianz LV group.

Skills

Customer service

Problem solving

Communication

Negotiation

Empathy

Resilience

Team player

Flexibility

Tools

Generative AI tools

Job description

We have an exciting opportunity for a Claims Handler to join the business in a fast-paced and rewarding role where every day brings new challenges and opportunities to make a difference.

You will proactively meet the needs of Innocent Third Parties (ITPs) by offering our services and dealing directly with their vehicle repairs and hire. You will exhibit the Allianz brand values and behaviours when dealing with all parties and to manage any complaints in line with the FCA guidelines, ensuring the customer journey is at the forefront of our minds whilst remaining commercially aware.

Available locations:

This is a hybrid role located in our Bournemouth office with expectation of attending the office a minimum of 2 days per month. Please note that you may be required to attend more often when needed.

This is a full-time position (our working hours are 8.30am – 5 pm Monday to Friday) on a permanent basis.

Helping you achieve a good work-life balance is important to us and you will have the flexibility to work both at home and in the office, once you are trained. For the training period you would be required to work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

Salary Information

Circa £27,007.50 per year. Pay is based on relevant experience, skills for the role, and location.

Salary is only one part of our total reward package.

About You

A typical day will involve:

• Engaging with customers and suppliers over the phone to discuss repairs, hire vehicles, and resolve any issues they may encounter.
• Utilizing your excellent problem-solving skills to navigate complex situations and find effective solutions.
• Demonstrating your ability to handle objections with professionalism and empathy, ensuring customer satisfaction.
• Collaborating with team members to streamline processes and enhance the overall customer experience.
• This is a great opportunity to start your career at LV=/Allianz. We have a wide range of development and progression options available, and we will support and empower you to achieve your ambitions, helping you to shape your future as you play a vital role in ours.
• Excellent communication (verbal and written), influencing and objection-handling skills
• Excellent negotiation skills, to include complaint resolution
• The ability to empathise with customers, understand their concerns, and provide compassionate and effective service
• The ability to remain calm and focussed under pressure
• We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
• Motivated, confident, resilient, self-developing, proactive, team player
• A good understanding of relevant legislation and claim procedures
• Responsible Artificial Intelligence usage with experience using Generative AI tools such as Webchat / Chat Bot systems is desirable but not essential

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• A discount up to 50% on a range of insurance products including car, home and pet
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.