Claims Handler

Time Recruitment Solutions Ltd; Little Lever; On-site; GBP 29,000 - 35,000; Full time

Job summary

An independent insurance brokerage in Little Lever is seeking a Claims Handler specializing in Employers' Liability and Public Liability claims. The role involves evaluating claims, conducting investigations, and negotiating settlements while delivering excellent customer service. The ideal candidate will have 3+ years of experience in commercial insurance and a strong set of communication and analytical skills. This position offers a competitive salary and a supportive team atmosphere.

Benefits

Competitive salary and benefits package

25 days annual leave plus extra time off over Christmas

Workplace pension scheme with 5% employer matched contribution

Life assurance – 2x annual salary death-in-service benefit

Private medical insurance (after probation)

Support towards CII qualifications

Regular and varied training opportunities

Employee Assistance Programme – wellbeing support

Qualifications

• Minimum 3 years' experience handling EL/PL claims within commercial insurance.
• Experience across multiple claims classes is highly desirable.

Responsibilities

• Evaluate EL/PL and other insurance claims to determine liability and coverage.
• Promptly acknowledge new claims and maintain clear communication throughout the process.
• Conduct thorough investigations, gathering relevant documentation and evidence.
• Negotiate settlements with insurers, claimants, and third parties.
• Ensure compliance with FCA regulations and internal procedures.
• Maintain accurate records and operate a robust diary system for follow‑ups.
• Deliver exceptional customer service and promote best practices.
• Build strong relationships with clients and insurers.
• Stay informed on industry trends, especially in liability and childcare sectors.
• Support Account Executives with detailed reporting on complex claims.
• Engage in ongoing training and development within the T&C framework.

Skills

Excellent verbal and written communication

High attention to detail and accuracy

Strong negotiation and analytical skills

Proficient in Microsoft Word, Excel, and Outlook

Effective time management and prioritisation

Team-oriented with a proactive mindset

Education

5 GCSEs A-C including Maths and English

Job description

Claims Handler - EL/PL Specialist

Location: Bolton. Salary: Up to £35,000. Hours: Monday to Friday.

Why Join Us?

• Competitive salary and benefits package
• 25 days annual leave plus extra time off over Christmas (not deducted from holiday allowance)
• Workplace pension scheme with 5% employer matched contribution
• Life assurance – 2x annual salary death-in-service benefit
• Private medical insurance (after probation)
• Support towards CII qualifications
• Regular and varied training opportunities
• Employee Assistance Programme – wellbeing support when you need it

About the Role

We're seeking an experienced Claims Handler with a strong background in Employers' Liability and Public Liability (EL/PL) claims to join our independent, chartered commercial insurance brokerage. You'll be part of a dynamic team managing a broad portfolio of claims across commercial and personal lines, including a specialist childcare insurance scheme.

This role offers exposure to a wide range of claims, with a particular emphasis on EL/PL, including:

• Employers' Liability
• Public Liability
• Property Damage
• Business Interruption
• Equipment Breakdown
• Professional Indemnity
• Directors & Officers Liability
• Cyber, Terrorism & Financial Crime
• Motor & Motor Fleet

Key Responsibilities

• Evaluate EL/PL and other insurance claims to determine liability and coverage
• Promptly acknowledge new claims and maintain clear communication throughout the process
• Conduct thorough investigations, gathering relevant documentation and evidence
• Negotiate settlements with insurers, claimants, and third parties
• Ensure compliance with FCA regulations and internal procedures
• Maintain accurate records and operate a robust diary system for follow‑ups
• Deliver exceptional customer service and promote best practices
• Build strong relationships with clients and insurers
• Stay informed on industry trends, especially in liability and childcare sectors
• Support Account Executives with detailed reporting on complex claims
• Engage in ongoing training and development within the T&C framework

What We're Looking For

Experience & Qualifications

• Minimum 3 years' experience handling EL/PL claims within commercial insurance
• 5 GCSEs A-C (or equivalent), including Maths and English
• Experience across multiple claims classes is highly desirable

Key Skills

• Excellent verbal and written communication
• High attention to detail and accuracy
• Strong negotiation and analytical skills
• Proficient in Microsoft Word, Excel, and Outlook
• Effective time management and prioritisation
• Team‑oriented with a proactive mindset

Ready to bring your EL/PL expertise to a supportive and ambitious team? Apply now and take the next step in your insurance career with us.