Claims Handler

WTW; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Ipswich is seeking a Claims Handler to manage and process a portfolio of claims. This role involves investigating claims, assessing liability, and ensuring timely resolutions. The ideal candidate will have strong communication skills and a basic understanding of insurance processes. This opportunity offers a hybrid work environment with flexibility in operations.

Qualifications

• Previous experience in customer service or administrative roles.
• Experience in insurance claims handling is preferred but not required.
• Detail-oriented and organized.

Responsibilities

• Conduct initial investigations of casualty claims.
• Evaluate validity of claims and determine coverage.
• Maintain clear communication with stakeholders.
• Ensure accurate documentation of claims.
• Adhere to legal and regulatory requirements.
• Assist in negotiating settlements.

Skills

Communication skills

Interpersonal skills

Analytical abilities

Problem-solving abilities

Proficiency in computer systems

Education

A Level/Degree or equivalent

CII qualified (preferred)

Job description

Description

Summary: The Claims Handler will be responsible for managing and processing a portfolio of claims, including property damage, public and employers liability. This role involves investigating claims, assessing liability and quantum, and ensuring timely and accurate resolution. The ideal candidate will have a basic understanding of insurance policies and claims processes, with a keen interest in developing their career in the insurance industry.

The Role:

• Claims Investigation: Conduct initial investigations of casualty claims, including gathering relevant documentation and information.
• Assessment: Evaluate the validity of claims and determine coverage based on policy terms and conditions.
• Communication: Maintain clear and professional communication with Clients, Claimants, insurance adjusters, legal representatives and other stakeholders throughout the claims process.
• Documentation: Ensure all claims are accurately documented and updated in the claims management system.
• Compliance: Adhere to all legal and regulatory requirements related to claims handling.
• Resolution: Assist in negotiating settlements and resolving claims in a timely and efficient manner.
• Reporting: Prepare basic reports and summaries of claims activities for management review.

Qualifications

The Requirement:

• Education: A Level/Degree or equivalent and/or CII qualified.
• Experience: Previous experience in customer service or administrative roles; experience in insurance claims handling is preferred but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • In-depth knowledge of industry standards and regulatory requirements
  • Basic analytical and problem‑solving abilities.
  • Proficiency in using computer systems and software.
• Attributes:
  • Detail-oriented and organized.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-