Claims Handler

Reed; Hurn; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading claims service provider in the UK is looking for compassionate Claims Handlers to assist customers during critical moments. You will manage claims inquiries and ensure that customers feel supported. The ideal candidate excels in communication, is detail-oriented, and can handle high-pressure situations. This role involves extensive training and shift work, offering a dynamic environment for dedicated individuals.

Qualifications

• Experience in customer service or claims handling is a plus.
• Ability to manage high volumes of calls and emails effectively.

Responsibilities

• Serve as the first point of contact for claims.
• Resolve cases promptly and accurately.
• Communicate empathetically with customers.

Skills

Outstanding communication skills

Customer care skills

Attention to detail

Calm under pressure

Job description

Join the Team as a Claims Handler!

Are you a keen problem-solver who thrives on supporting people through life’s unexpected moments? We’re seeking compassionate and detail-oriented Claims Handlers to guide our customers when they need us most.

Your Role:

• Serve as the first point of contact for claims and customer inquiries
• Resolve cases promptly and accurately
• Communicate with empathy and clarity via phone and email
• Manage a diverse range of claims with professionalism
• Ensure every customer feels reassured and supported throughout their journey

What You Bring:

• Outstanding communication and customer care skills
• Ability to handle high volumes of calls and emails
• Strong attention to detail and a calm approach under pressure

Training & Working Hours:

• 8 weeks of comprehensive, full-time training (Mon–Fri, 9am–5:30pm) — please note, no leave can be taken during this period
• After training: Rostered shifts between 8am–6:15pm, Monday to Saturday
• One Saturday shift every 6 weeks (with a day off in lieu)

Ready to Make a Difference?Click ‘Apply’ now to start your journey as a Claims Handler!