Claims Handler

1st Choice Staff Recruitment; Huntingdon; On-site; GBP 25,000; Full time

Job summary

A prominent recruitment agency is seeking a Claims Call Handler in Huntingdon to manage claims efficiently. The role involves handling client communications, investigating queries, and ensuring timely support to policyholders. Ideal candidates will have strong communication and problem-solving skills, along with relevant administrative experience. This permanent position offers a salary of £24,684 per annum and is a great opportunity for a dedicated professional to thrive within a reputable organization.

Qualifications

• Strong understanding of company products, SLAs, FCA, DPA, and TCF regulations.
• Relevant claims or administrative experience preferred.

Responsibilities

• Manage claims from initial notification to completion.
• Handle all communications with policyholders, clients, and technicians.
• Investigate and resolve customer or job-related queries.

Skills

Communication skills

Organisational skills

Problem-solving skills

Computer literacy

Education

GCSE English & Maths or equivalent

Tools

Word

Excel

Gmail

Job description

Overview

Claims Call Handler – Huntingdon | Monday - Friday, 9.45am - 6.00pm | £24,684 per annum | Permanent

We are working with a highly reputable organisation that is looking to recruit a dedicated Claims Call Handler to join their thriving customer service team. This is a fantastic opportunity for someone with previous call handling experience who enjoys providing a first-class service.

Responsibilities

• Manage claims from initial notification to completion, providing excellent support and timely updates.
• Handle all communications with policyholders, clients, and technicians.
• Support dispatch during busy periods to maximise efficiency.
• Attend occasional internal/external client meetings.
• Maintain and review claims portfolios, update systems regularly.
• Report complaints or issues promptly per company procedures.
• Suggest process and system improvements to enhance efficiency.
• Achieve targets for call handling, quality, and personal performance.
• Prioritise workload to meet deadlines and service levels.
• Investigate and resolve customer or job-related queries.
• Manage case files, diaries, and excess payments.
• Out of hours: gather claim details and coordinate technician callouts to meet SLAs.

Knowledge & Skills

• Proficient in Word, Excel, Gmail, and internal systems.
• Strong understanding of company products, SLAs, FCA, DPA, and TCF regulations.
• Excellent communication, organisation, and problem-solving skills.
• Good general education (GCSE English & Maths or equivalent).
• Relevant claims or administrative experience preferred.
• Computer literacy essential.