Claims Handler

Aviva; Horton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider in the UK is launching opportunities for Customer Service Experts. This hybrid role combines office and remote work, allowing for flexibility. Starting salary ranges from £25,400 to £29,028 based on qualifications. Successful candidates will provide exceptional customer service within the Claims Team, supporting clients through impactful situations. Comprehensive training provided with additional benefits like a generous pension scheme and holiday options.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares

Supportive policies including parental leave

Flexible benefits including cycling to work

Paid volunteering days

Wellbeing support and tools

Qualifications

• Ability to easily talk to customers and provide clear information.
• Experience in a professional customer-facing role is desirable.
• Can work independently and make decisions.
• Flexible and adaptable in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service within the Claims Team.
• Support customers through difficult situations.
• Participate in training to better support customer needs.

Skills

Excellent communication skills

Ability to handle customer interactions

Experience in a customer-facing role

Flexibility and adaptability

Attention to detail

Job description

Overview

Kick Start Your Customer Service Career with Aviva

Customer Service Expert - Starting salary between £25,400– £29,028 (depending on hours, location, skills and experience)

Location: Bristol - this is a hybrid working role with 50% of your time in the office and 50% at home offering flexibility. (Initially it will be full-time for training - c. 12 weeks).

Lake View is situated in Stoke Gifford, North of Bristol City Centre. The office is a short walk to Bristol Parkway Station and close to the M4, M5 motorway links. Overlooking a beautiful lake surrounded by wildlife, we also offer free onsite parking and excellent facilities including a gym, restaurant and wellbeing rooms. The office is also a short walk to an array of shops and restaurants.

Allocated shift pattern between: 08:00 - 18:00, Monday - Friday

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service.

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the job

We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Claims Team within Aviva. Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected.

Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally. This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness.

Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn / develop using initiative, ownership, and judgment to seek the best resolution for all customer queries.

Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.

Qualifications

• Finds it easy to talk to customers and can handle customers interactions with sympathy and support, whilst providing clear information
• Experience of working within an office environment is highly desirable, although strong experience within another professional customer-facing role would be considered, i.e. retail.
• Ability to work on own initiative and make decisions in a customer-focused team environment
• Flexibility and adaptability to thrive in a fast-paced, highly demanding, constantly changing environment.
• Excellent communication skills both written and verbal with great attention to detail

Benefits

What you’ll get for this role

• Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
• Please note this job role is not sponsorable under the Home Office points based system.
• Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva values and application

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We\'d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a call on (phone number removed) or email (email address removed)