Claims Handler

TN United Kingdom; Exeter; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated professional to deliver exceptional claims handling services for a leading indemnity insurer. This role emphasizes the importance of resolving claims efficiently while maintaining strong relationships with clients and stakeholders. The ideal candidate will possess a blend of legal expertise, analytical skills, and a commitment to continuous learning in a dynamic legal environment. Join a firm that values diversity, inclusion, and personal development, offering flexible working arrangements to promote a healthy work-life balance. This is an exciting opportunity to make a meaningful impact in the field of professional indemnity insurance.

Qualifications

• Experience in handling professional indemnity claims, especially solicitors claims.
• Strong analytical skills to assess claims and understand liabilities.

Responsibilities

• Investigate professional liability claims and determine insurance policy coverage.
• Liaise with insureds and brokers to build strong commercial relationships.
• Update records and keep stakeholders informed of claim status.

Skills

Microsoft Office

Professional indemnity experience

Claims handling

Legal and analytical skills

Interpersonal skills

Education

Degree in Law or Insurance qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Tick on the application form if you’d like to apply through the Disability Confident Interview Scheme.

Why is this role important and how does it fit into the team, department and wider firm?

Delivering a first class claims handling, resolution and management service for a market leading professional indemnity insurer. You will resolve claims efficiently and fairly and in a manner that promotes our insurer client’s brand values.

What does the role actually involve?

1. Investigating the nature of the professional liability claim, determining insurance policy coverage and setting strategy for resolution and insurer’s “reserves” based on the most likely outcome
2. Liaising closely with insureds and their insurance broker in accordance with our insurer client’s brand values in order to forge strong commercial relationships
3. Working closely with lawyers in our Financial & Professional Risks team and escalating matters as appropriate with our insurer client
4. Updating computer and paper records with details of the claim
5. Keeping the insured and broker informed both verbally and in writing of the status of the claim in accordance with client service level agreements
6. Carrying out claims management proactively and efficiently
7. Undertaking any other duties as required, commensurate with the level of the post

What technical skills are required for someone to be successful and enjoy the role?

• Familiarity with Microsoft Office including Word, Excel and Outlook
• Advanced keyboard skills and the ability to produce own correspondence and documentation
• Professional indemnity experience, especially handling solicitors claims
• Experience in dealing with claims handling (pre-litigation) aspects of a file
• Previous experience of defending insurance claims
• Previous experience of dealing with claims in an FCA regulated environment would be an advantage but is not essential

Who would be a good fit for this role?

As part of the Finance and Professional Risk team, you would be expected to have the following skills and experience:

• Degree (or insurance qualifications) preferred
• Strong legal and analytical skills to assess the merits of claims and understand liabilities
• The ability to work efficiently and methodically to manage caseloads and use initiative
• A willingness and ability to learn, given law’s daily changes and the importance of staying updated on case law
• Confidence, drive and ambition
• Excellent interpersonal skills and decision-making confidence