Claims Handler

Specialist Risk Group; Carterton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A risk management solutions firm in Carterton is seeking a Claims Handler to provide exceptional customer service and manage client relationships. This role involves negotiating with insurers and guiding clients through the claims process, requiring strong interpersonal and negotiation skills. The ideal candidate will have experience with Commercial Property or Casualty Claims and a focus on building relationships. Competitive benefits include generous holiday and private medical coverage.

Benefits

25 days holiday plus extra half-day for birthday

Company pension scheme

Private medical cover

Life insurance

Charity and volunteering days

Qualifications

• Experience in client-facing roles.
• Strong interpersonal skills required.
• Ability to work as part of a team.

Responsibilities

• Manage claims and provide excellent customer service.
• Negotiate claims with insurers on behalf of clients.
• Maintain accurate records throughout the claims process.

Skills

Commercial Property Claims Handling

Client Relationship Management

Negotiation Skills

Problem-Solving Skills

Analytical Mindset

Education

Cert CII Qualification

Job description

Who we are

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From insurance and professional indemnity to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About The Role

As a Claims Handler, it will be your responsibility for providing exceptional Customer Service and relationship management for your Clients. You will be the point of contact and help guide the clients on how to overcome future claims and assess the best outcome for them. You will have the opportunity to further your existing experience and gain strong relationships with large national companies and be recognised for the work you put in.

What you will be doing

• Provide a proactive and responsive service to commercial clients, keeping them informed and updated.
• Produce accurate and timely documents for all aspects of the claims process.
• Negotiate with insurers on behalf of the client.
• Promptly escape any issues that may prevent a claim being settled promptly or fairly, including any suspicion over the validity of a claim.
• Chase insurers and suppliers to expedite claims progress and settlement.
• Keep accurate claims records at all times.
• Co-ordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.

Who we are looking for

• Experience handling Commercial Property and/or Casualty Claims
• Experience working in a client facing role, understanding the importance of building relationships and providing excellent service while finding the best solution and outcome to problems.
• Excellent negotiation skills.
• Ability to work as part of a team and communicate effectively at all levels.
• Cert CII qualification would be preferred.
• Enthusiastic approach to client service with strong relationship building skills.
• Analytical mind set and excellent problem-solving skills.

What you will get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

• 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.