Claims Handler

Time Recruitment Solutions Ltd; Bury; On-site; GBP 29,000 - 35,000; Full time

Job summary

An independent insurance brokerage in the UK is looking for an experienced Claims Handler specializing in Employers' and Public Liability (EL / PL) claims. You will manage a diverse portfolio and engage in various insurance claims while ensuring compliance and maintaining excellent customer service. Ideal candidates have a minimum of 3 years' experience and strong communication skills. This role offers a competitive salary and benefits package, including a workplace pension and private medical insurance.

Benefits

Competitive salary and benefits package

25 days annual leave plus extra time off over Christmas

Workplace pension scheme with 5% employer matched contribution

Life assurance - 2x annual salary

Private medical insurance (after probation)

Support towards CII qualifications

Regular and varied training opportunities

Employee Assistance Programme

Qualifications

• Minimum 3 years' experience handling EL / PL claims within commercial insurance.
• Experience across multiple claims classes is highly desirable.

Responsibilities

• Evaluate EL / PL and other insurance claims to determine liability and coverage.
• Promptly acknowledge new claims and maintain clear communication throughout the process.
• Conduct thorough investigations, gathering relevant documentation and evidence.
• Negotiate settlements with insurers, claimants, and third parties.
• Ensure compliance with FCA regulations and internal procedures.
• Maintain accurate records and operate a robust diary system for follow-ups.
• Deliver exceptional customer service and promote best practices.
• Build strong relationships with clients and insurers.
• Stay informed on industry trends, especially in liability and childcare sectors.
• Support Account Executives with detailed reporting on complex claims.
• Engage in ongoing training and development within the framework.

Skills

Excellent verbal and written communication

High attention to detail and accuracy

Strong negotiation and analytical skills

Proficient in Microsoft Word, Excel, and Outlook

Effective time management and prioritisation

Team-oriented with a proactive mindset

Education

5 GCSEs A-C (or equivalent), including Maths and English

Job description

Claims Handler - EL / PL Specialist

Location: Bolton Salary: Up to £35,000 Hours: Monday to Friday

Why Join Us?

Competitive salary and benefits package

25 days annual leave plus extra time off over Christmas (not deducted from holiday allowance)

Workplace pension scheme with 5% employer matched contribution

️ Life assurance - 2x annual salary death-in-service benefit

Private medical insurance (after probation)

Support towards CII qualifications

Regular and varied training opportunities

Employee Assistance Programme - wellbeing support when you need it

About the Role

We're seeking an experienced Claims Handler with a strong background in Employers' Liability and Public Liability (EL / PL) claims to join our independent, chartered commercial insurance brokerage. You'll be part of a dynamic team managing a broad portfolio of claims across commercial and personal lines, including a specialist childcare insurance scheme.

This role offers exposure to a wide range of claims, with a particular emphasis on EL / PL, including :

• Employers' Liability
• Public Liability
• Property Damage
• Business Interruption
• Equipment Breakdown
• Professional Indemnity
• Directors & Officers Liability
• Cyber, Terrorism & Financial Crime
• Motor & Motor Fleet

Key Responsibilities

Evaluate EL / PL and other insurance claims to determine liability and coverage

Promptly acknowledge new claims and maintain clear communication throughout the process

Conduct thorough investigations, gathering relevant documentation and evidence

Negotiate settlements with insurers, claimants, and third parties

Ensure compliance with FCA regulations and internal procedures

Maintain accurate records and operate a robust diary system for follow-ups

Deliver exceptional customer service and promote best practices

Build strong relationships with clients and insurers

Stay informed on industry trends, especially in liability and childcare sectors

Support Account Executives with detailed reporting on complex claims

Engage in ongoing training and development within the&C framework

What We're Looking For

Experience & Qualifications

Minimum 3 years' experience handling EL / PL claims within commercial insurance

5 GCSEs A-C (or equivalent), including Maths and English

Experience across multiple claims classes is highly desirable

Key Skills

Excellent verbal and written communication

High attention to detail and accuracy

Strong negotiation and analytical skills

Proficient in Microsoft Word, Excel, and Outlook

Effective time management and prioritisation

Team-oriented with a proactive mindset

Ready to bring your EL / PL expertise to a supportive and ambitious team? Apply now and take the next step in your insurance career with us.