Claims Handler

Allianz; Bournemouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible holidays

Hybrid working

Annual bonus

Contributory pension

Development days

Insurance product discounts

Volunteering days

Job summary

Allianz in Bournemouth is seeking a proactive Claims Handler to join our fast-paced team. You will manage Innocent Third Parties, coordinate repairs and vehicle hire, and handle complaints under FCA guidelines while prioritising a smooth customer journey.

The role is hybrid with a 2-day monthly office presence, full-time hours 8:30am–5:00pm, Monday to Friday. Strong communication, problem-solving, and empathy are essential for success.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong negotiation abilities, including handling complaints.
• Empathy for customers and ability to manage sensitive situations.
• Ability to stay calm and focused under pressure.
• Knowledge of the government Access to Work scheme is a plus.

Responsibilities

• Engage with customers and suppliers over the phone to discuss repairs, hire vehicles, and resolve issues.
• Utilise problem-solving skills to navigate complex situations and find effective solutions.
• Handle objections professionally and empathetically to ensure customer satisfaction.
• Collaborate with team members to streamline processes and improve the customer experience.
• Support Allianz values and contribute to career development opportunities.

Skills

Communication

Negotiation

Empathy

Calm under pressure

Access to Work

Job description

Role Description

We have an exciting opportunity for a Claims Handler to join the business in a fast-paced and rewarding role where every day brings new challenges and opportunities to make a difference.

You will proactively meet the needs of Innocent Third Parties (ITPs) by offering our services and dealing directly with their vehicle repairs and hire. You will exhibit the Allianz brand values and behaviours when dealing with all parties and to manage any complaints in line with the FCA guidelines, ensuring the customer journey is at the forefront of our minds whilst remaining commercially aware.

Available Locations

This is a hybrid role located in our Bournemouth office with expectation of attending the office a minimum of 2 days per month. Please note that you may be required to attend more often when needed.

THIS is a full-time position (our working hours are 8.30am - 5 pm Monday to Friday) on a permanent basis.

Helping you achieve a good work-life balance is important to us and you will have the flexibility to work both at home and in the office, once you are trained. For the training period you would be required to work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

Salary Information

Circa £27,007.50 per year. Pay is based on relevant experience, skills for the role, and location.

Salary is only one part of our total reward package.

About You

A typical day will involve:

• Engaging with customers and suppliers over the phone to discuss repairs, hire vehicles, and resolve any issues they may encounter.
• Utilizing your excellent problem-solving skills to navigate complex situations and find effective solutions.
• Demonstrating your ability to handle objections with professionalism and empathy, ensuring customer satisfaction.
• Collaborating with team members to streamline processes and enhance the overall customer experience.
• This is a great opportunity to start your career at LV=/Allianz. We have a wide range of development and progression options available, and we will support and empower you to achieve your ambitions, helping you to shape your future as you play a vital role in ours.

Essential Skills

• Excellent communication (verbal and written), influencing and objection-handling skills
• Excellent negotiation skills, to include complaint resolution
• The ability to empathise with customers, understand their concerns, and provide compassionate and effective service
• The ability to remain calm and focussed under pressure
• We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

• Motivated, confident, resilient, self-developing, proactive, team player
• A good understanding of relevant legislation and claim procedures
• Responsible Artificial Intelligence usage with experience using Generative AI tools such as Webchat / Chat Bot systems is desirable but not essential

What We Will Offer You

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Closing Details

Closing date: 08/10/2026

We reserve the right to close the advert early if we reach enough applications.

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