Claims Executive

Marsh McLennan; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A top insurance broker and risk advisor in the United Kingdom is seeking a Claims Executive / Claims Manager to lead claims projects and enhance client relationships. This hybrid role requires a minimum of three office days per week in Manchester, Birmingham, or London, coupled with client visits. The successful candidate will possess significant Motor and Liability Claims experience, strong project management skills, and the ability to foster excellent relationships within and outside the company. Competitive benefits and professional development opportunities are provided.

Benefits

Professional development opportunities

Inclusive work culture

Flexible working arrangements

Qualifications

• Experience in Motor and Liability Claims.
• Proven project management skills and organisational abilities.
• Excellent report writing skills.

Responsibilities

• Deliver high‑quality and consistent project output.
• Attend client and office visits.
• Identify sales opportunities for risk management solutions.
• Collaborate with internal stakeholders for accurate consulting tasks.
• Promote Marsh solutions to clients and insurers.
• Support claims processing and management.
• Deliver coaching to client workforce.
• Develop relationships with clients and internal teams.

Skills

Legal / Insurance Claims industry experience

Claims background and knowledge of cross‑class claims

Ability to work in a collaborative environment

Ownership of projects

Solution-focused recommendations

Confident communication

Relationship building

Education

ACII Qualification or equivalent

Job description

Company

Marsh

Description

We are seeking a talented individual to join our Claims Consulting practice within Marsh Advisory.

This role can be based in our Manchester, Birmingham or London office and is a hybrid role that requires working at least three days a week in the office. Some additional business travel will be required.

Role

Claims Executive / Claims Manager

This is a project role focused on the delivery of claims projects targeting a reduced cost of claim for Marsh clients. Your work will support prevention of incidents, better defence of claims, manage claims more effectively, manage claim vendors and TPAs, and help develop and train client personnel. The work will also network with internal customers and promote our proposition to the wider Marsh business to help achieve business growth.

Primarily the work centres around motor and liability claims for UK‑based clients. The successful candidate will need to build and maintain an excellent rapport with both our clients and colleagues across Marsh. We already have an excellent collaborative team culture with experienced consultants assisting others with knowledge and project work and we promote cross‑functional working enabling excellent development and ongoing career opportunities.

This role could suit a client‑facing claims professional such as a Claims Executive or Manager looking for a unique new role or possibly even a Transport / Fleet Manager from the client side with knowledge of claims and the associated risks that could be utilised for this role.

We will count on you to:

• Work in conjunction with the Claims Consulting Leader to deliver high‑quality and consistent project output which meets client / project objectives and is delivered on time.
• Attend client and Marsh office visits.
• Identify and facilitate a pipeline of sales opportunities of effective risk management solutions for clients across Motor and Casualty risks.
• Work closely with internal stakeholders to ensure all tasks relating to Consulting work are dealt with promptly and with accuracy.
• Drive claims product development and the promotion of Marsh solutions to both clients and insurers.
• Provide project support on claims matters such as process streamlining, identification of cost leakage, auditing of suppliers, benchmarking claims cost reduction, training and supplier review / appointment, risk management and claim prevention / reduction strategies.
• Deliver industry material and coaching advice to client workforce.
• Develop a strong working relationship with Claims Executives, Client Executives, Clients and Insurers.

What you need to have:

• Legal / Insurance Claims industry experience with a focus on Motor and Liability Claims.
• Claims background and knowledge of cross‑class claims handling.
• Ability to work as part of a team and within a collaborative environment.
• Ability to take ownership of own projects to meet timescales and budgets.
• Solution focus to enable recommendations that impact clients senior leadership teams and policy.
• Confident communicator and presenter.
• Ability to influence and build relationships.

What makes you stand out

• Legal / Adjuster / Insurer Background.
• ACII Qualification or equivalent.
• Organisational Skills.
• Excellent Project Management Skills.
• Report Writing Skills.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well‑being.

#hybrid

Marsh a business of Marsh McLennan (NYSE : MMC) is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender, orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin colour or any other characteristic protected by applicable law. We are an equal‑opportunity employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at [contact details].

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person.

Employment Type

Full‑Time

Vacancy

1