Claims & Engineering Support Advisor

Copart Uk; Bedford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive service provider is seeking a Claims & Engineering Support Advisor to join their team in Bedford. This role involves delivering high-quality administrative and customer support, ensuring compliance with processes, and contributing to operational excellence. Candidates should have strong customer service skills, attention to detail, and be proficient in Microsoft Office. Benefits include competitive holiday, health plans, and a contributory pension scheme.

Benefits

23 days of holiday plus bank holidays

Paid volunteer day for charity

Healthcare Cash Plan

Access to Recognition Hub

Contributory workplace pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance coverage

Savings deals on everyday purchases

Mortgage Advice and Life Coaching tools

Responsibilities

• Deliver high-quality administrative and customer support across multiple channels.
• Ensure excellent customer experience for internal and external stakeholders.
• Produce accurate and timely MI reports for Claims Settlement & Engineering teams.
• Administer claims and engineering instructions, ensuring timely and compliant completion.
• Meet quality, productivity, and service delivery targets.
• Support colleagues, provide cover during peak periods, and contribute to a positive team environment.
• Manage departmental telephony, handling inbound calls professionally.
• Perform additional duties as directed to support continuous improvement.
• Set up Lots and engineering report requests in Audatex following guidelines and seller rules.
• Assist the engineering team with travel arrangements, training logistics, uniforms and equipment.
• Process purchase invoices through Coupa for line manager approval.

Skills

Strong customer service skills

Excellent attention to detail

Outstanding communication and interpersonal skills

Team player with a positive attitude

Energetic, self-motivated and proactive

Excellent computer and data entry skills

Proficient in Microsoft Office (Outlook, Excel, Word)

Good literacy and numeracy abilities

Job description

Copart UK Ltd are looking for a Claims & Engineering Support Advisor to join our growing Claims Settlement team at our Head Office in Bedford. This is a key role that ensures our claims and engineering processes run smoothly, efficiently, and in full compliance with company and seller policies.

As a Support Advisor, you will deliver high-quality administrative and customer support, helping to drive operational excellence across the department.

Main duties & responsibilities

• Deliver high-quality administrative and customer support across multiple channels.


• Ensure excellent customer experience for internal and external stakeholders.


• Produce accurate and timely MI reports for Claims Settlement & Engineering teams.


• Administer claims and engineering instructions, ensuring timely and compliant completion.


• Meet quality, productivity, and service delivery targets.


• Support colleagues, provide cover during peak periods, and contribute to a positive team environment.


• Manage departmental telephony, handling inbound calls professionally.


• Perform additional duties as directed to support continuous improvement.


• Set up Lots and engineering report requests in Audatex following guidelines and seller rules.


• Assist the engineering team with travel arrangements, training logistics, uniforms and equipment.


• Process purchase invoices through Coupa for line manager approval.

What we need from you

• Strong customer service skills.


• Excellent attention to detail.


• Outstanding communication and interpersonal skills.


• A strong team player with a positive attitude.


• Energetic, self-motivated and proactive.


• Excellent computer and data entry skills.


• Proficient in Microsoft Office (Outlook, Excel, Word).


• Good literacy and numeracy abilities.

What we offer you in return

• Monday to Friday working


• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.


• Give Back: Receive a paid day to volunteer for a charity of your choice.


• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody and specialist consultations, tests and scans and Virtual GP access.


• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E‑card collection.


• Your Future: Join our contributory workplace pension scheme for financial security.


• Investment: Purchase shares in our global company at a discounted rate.


• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.


• Life Assurance: Enjoy peace of mind with our life insurance coverage.


• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.


• Goal Support: Use tools like Mortgage Advice, Life Coaching and our Money Hub to achieve your goals.