Claims Director - Construction

Stride Resource Management Ltd; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global insurance organisation is seeking a Construction Claims Manager for its London office. This senior role involves managing complex international construction claims, providing technical expertise, and acting as the senior point of contact for clients. Candidates should have strong experience with Employers' Liability, Public Liability, and Contractors' All Risk insurance, along with excellent communication and negotiation skills. A clear pathway to management and leadership is offered in this exciting position.

Benefits

Competitive salary

25 days annual leave

Defined contribution pension

Life insurance

Health cash plan

Employee stock purchase plan

Discounted gym membership

Qualifications

• Strong experience handling construction-related claims, including EL, PL, and CAR.
• Background in insurance or legal claims handling.
• Able to manage a busy caseload with accuracy.

Responsibilities

• Managing complex construction claims from notification to settlement.
• Acting as senior point of contact for clients on high-value matters.
• Negotiating with insurers to achieve resolution.

Skills

Strong communication

Negotiation

Organisational skills

Attention to detail

Education

ACII qualification (or working towards)

Tools

CLASS system

ECF system

Job description

The Company

We are recruiting on behalf of a leading global insurance organisation. They are seeking a Construction Claims Manager to join their London office. This is a senior role, dealing with complex, high-value, and often international construction losses , with a focus on Employers' Liability (EL), Public Liability (PL), and Contractors' All Risk (CAR) insurance .

The Role

As Construction Claims Manager, you will be deployed on the most complex cases, providing technical expertise and supporting clients through challenging claims.

Responsibilities include :

• Managing complex construction claims (EL, PL, CAR) from notification to settlement
• Acting as senior point of contact for clients on high-value and sensitive matters
• Negotiating with insurers and other stakeholders to achieve resolution
• Providing technical claims advice and ensuring clients are kept fully informed
• Producing accurate reports and maintaining claims records
• Supporting colleagues by sharing specialist knowledge and expertise

About You

• Strong experience handling construction-related claims , including EL, PL, and CAR
• Background in insurance or legal claims handling
• ACII qualification (or working towards) desirable
• Familiarity with CLASS and ECF systems an advantage
• Strong communication, negotiation, and organisational skills
• Able to manage a busy caseload with accuracy and attention to detail

Why Apply?

This is an opportunity to step into a senior claims position where you will :

• Work on interesting and challenging international claims
• Have greater autonomy and responsibility in your work

Play a key role in supporting clients on high-profile cases

Access a clear pathway to management and leadership within a global organisation

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays), with option to buy additional leave
• Defined contribution pension with employer contribution
• Life insurance (4x salary, with option to increase)
• Income protection (50% of salary, with option to increase)
• Health cash plan or private medical insurance
• Share incentive schemes and employee stock purchase plan
• Volunteering leave and discounted gym membership
• Season ticket loan and a wide range of lifestyle and family benefits