Claims Digital & Technology Lead

Markel; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global insurance company based in Manchester is seeking a Claims Digital & Technology Lead to drive digital transformation in claims processes. You will own the digital strategy and work closely with IT and Operations to implement innovative solutions that enhance customer experience. The ideal candidate will have experience leading digital initiatives, a strong understanding of claims operations, and excellent communication skills. The role offers competitive salary, generous bonus, and hybrid working options.

Benefits

Competitive salary

Generous annual bonus

Excellent pension scheme

Private medical and dental cover

Life assurance

Income protection

Travel insurance

Qualifications

• Experience leading digital and technology initiatives within insurance claims.
• Deep understanding of claims operations, processes, and systems.
• Success in delivering digital strategies and transformation roadmaps.
• Strong delivery record across complex technology initiatives.

Responsibilities

• Take end-to-end ownership of claims digital transformation.
• Act as the contact for all digital and technology initiatives.
• Drive effective change management for new tools and processes.
• Define and track metrics to measure claims performance.

Skills

Leading digital initiatives in insurance claims

Understanding of claims operations

Experience with automation and AI

Cross-functional collaboration

Excellent communication skills

Job description

Claims Digital & Technology Lead

Leeds or Manchester

Shape the future of claims. Lead digital transformation that truly matters!

At Markel, we do things differently. We’re a global insurance business built on trust, integrity and human connection — and we believe technology should enhance, not replace, great service.

We’re now looking for a Claims Digital & Technology Lead to join our UK Claims Leadership Team. This is a newly created, high impact role where you’ll sit at the heart of our digital transformation journey, shaping how claims are delivered today and how they’ll work tomorrow.

If you’re passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference.

The opportunity:

As our Claims Digital & Technology Lead, you’ll own the UK Claims digital and technology strategy and bring it to life through a clearly defined roadmap. Reporting directly to the Claims & Legal Services Director, you’ll play a key role in the UK Claims Leadership Team and work closely with IT, Operations and the wider business.

This role offers the chance to:

• Lead meaningful digital change in a respected, specialist insurer


• Influence strategy at leadership level


• Deliver improvements that directly impact customer experience, efficiency and performance


• Be at the forefront of innovation within claims

We offer hybrid working, a competitive salary, generous bonus and a comprehensive benefits package.

What you’ll be doing:

You’ll take end‑to‑end ownership of claims digital transformation, including:

Strategy & roadmap

• Own and evolve the UK Claims digital & technology strategy, aligned to business goals and market trends


• Build, maintain and communicate a clear, deliverable transformation roadmap

Delivery & collaboration

• Act as the single point of contact for all digital and technology initiatives impacting UK Claims


• Partner closely with IT and senior team members to translate claims requirements into practical, scalable solutions


• Lead the identification, evaluation and adoption of best‑in‑market technology across claims systems, automation, data and AI

Change & adoption

• Drive effective change management, ensuring teams embrace and fully benefit from new tools and processes


• Shape and deliver communications and training to support successful adoption

Innovation & performance

• Keep ahead of emerging technologies and industry trends, bringing forward innovative recommendations


• Define and track critical metrics to measure impact on claims performance and customer experience

Governance

• Ensure all solutions meet regulatory requirements, data standards and internal governance controls

What you’ll bring:

We’re looking for someone who combines strong technical claims understanding with commercial insight and the ability to engage with our operations, technical, IT and other departments to push our digital claims journey forward.

You’ll need:

• Shown experience leading digital and technology initiatives within insurance claims (or a closely related area)


• A deep understanding of claims operations, processes and systems


• Demonstrated success delivering digital strategies and transformation roadmaps


• Experience working cross‑functionally and influencing senior collaborators


• A strong delivery record across complex technology or change initiatives


• Knowledge of claims platforms, automation, AI / ML, cloud technologies and data analytics


• Excellent communication skills and a collaborative, pragmatic approach

It’s a bonus if you have:

• Experience working within regulated insurance environments


• Professional certifications in digital transformation, project management or relevant technologies

Who we are:

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.

Our culture is built on:

• Putting people first


• Winning together


• Continually striving for better


• Thinking further

What’s in it for you:

• Competitive salary plus generous annual bonus


• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave


• Excellent pension scheme


• Private medical and dental cover


• Life assurance, income protection and travel insurance


• Season ticket loan and a range of additional benefits


• Genuine opportunities to learn, develop and progress your career

Ready to make your mark?

If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you.

Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.