Claims Customer Support Advisor

Infinity Recruitment Consultancy Ltd; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a dedicated Customer Claims Support Advisor in Peterborough. This fully office-based role involves managing the claims process, providing excellent customer service, and collaborating with stakeholders. The ideal candidate should have experience in customer service or claims, exceptional communication skills, and proficiency in MS Office. Benefits include a salary up to £25,000, annual leave, and a pension scheme.

Benefits

Starting salary of up to £25,000

21 days annual leave

Pension scheme

Attendance bonus

Discount schemes

Free onsite parking

Qualifications

• Previous experience in a Customer Service / Claims environment, ideally within insurance or financial services.
• Exceptional written and verbal communication skills.
• Enthusiasm for maintaining a high standard of work.

Responsibilities

• Serve as the first point of contact for clients providing exceptional customer service.
• Handle all stages of the claims process from first instruction to settlement.
• Provide updates throughout the process to clients.

Skills

Customer Service skills

Communication skills

MS Office proficiency

Job description

Position Overview

Our client, a local successful business based in Peterborough, is currently expanding and is actively seeking a dedicated Customer Claims Support Advisor to join their small professional team. This is a fully office‑based position working Monday to Friday 8.45am – 5.15pm.

Key Responsibilities

• Serve as the first point of contact for clients, providing exceptional customer service and relationship management.
• Handle all stages of the claims process from first instruction through to settlement, including dealing with queries, working closely with internal and external stakeholders, and updating and accurately recording information on internal systems and client records.
• Provide updates throughout the process to clients, manage workload and diary effectively, and uphold industry standards.
• Deal with complaints and escalating as required.

Qualifications & Experience

• Previous experience in a Customer Service / Claims environment, ideally within insurance or financial services.
• Exceptional written and verbal communication skills with proficiency in MS Office.
• Enthusiasm for maintaining a high standard of work, excellent team player, and willingness to learn.

Benefits & Remuneration

• Starting salary of up to £25,000
• 21 days annual leave rising with length of service, plus bank holidays
• Pension scheme, attendance bonus, rewards & discount schemes, opportunities to progress, free onsite parking.

How to Apply

Further details of this Customer Claims Support Advisor role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.