Claims Coordinator / Property Claims Handler - Manchester / Hybrid

Exchange Street Executive Search; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading executive search firm is seeking a Buildings Case Manager in Manchester. This hybrid role focuses on managing insurance claims, appointing contractors, and overseeing repair processes to ensure quality and compliance. Successful candidates will have experience in insurance repair work and excellent communication skills. Enjoy a competitive salary and comprehensive benefits including a contributory pension and generous holiday leave.

Benefits

Competitive salary

Contributory pension

Life assurance

25 days holiday plus bank holidays

CSR volunteer days

Extensive employee assistance program

Qualifications

• Experience in insurance repair work is essential.
• Technical support for building issues is required.
• Ability to manage multiple appointments effectively.

Responsibilities

• Appoint and manage contractors for repair work.
• Oversee the entire repair process after claims approval.
• Communicate effectively with all stakeholders involved.
• Ensure SLA compliance.
• Escalate issues as necessary.
• Communicate with stakeholders.

Skills

Insurance claims handling

Technical building support

Appointment scheduling

Managing challenging conversations

Prioritising urgent repairs

Teamwork

Job description

Overview

We are seeking a Buildings Case Manager with a background in insurance claims handling. This hybrid role involves managing repair works with the contractor network following insurance claim approvals.

Responsibilities

• appointing contractors
• overseeing repair processes
• validating estimates and final accounts
• ensuring SLA compliance
• escalating issues
• communicating with stakeholders
• conducting quality calls with policyholders
• sugesting process improvements

Qualifications / Experience

• experience in insurance repair work
• technical building support
• appointment scheduling
• ability to manage challenging conversations
• ability to prioritise urgent repairs
• ability to work independently and in a team

Benefits

• competitive salary
• contributory pension
• life assurance
• 25 days holiday plus bank holidays
• CSR volunteer days
• extensive employee assistance program

Application

Interested applicants should apply online or forward their CV to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed). Job Ref: CD-170. For all other vacancies, take a look at our website - (url removed)