Claims Coordinator - Agricultural Subsidence Specialist

Hispanic Alliance for Career Enhancement; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading insurance company in the UK seeks a Claims Coordinator to manage agricultural subsidence claims. The role requires exceptional communication skills, a customer-first mindset, and experience with claims management. The company offers a competitive salary, flexible working arrangements, and various health benefits. This is a pivotal position that shapes the industry and helps resolve millions of claims annually.

Benefits

Competitive salary

Self-Invested Personal Pension Scheme

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Employee assistance programme

Qualifications

• Ideally, you'll have experience with subsidence claims and be working towards Cert CII or Cert CILA qualifications.
• You will have managed claims from start to finish.
• You’re confident, clear and compassionate, able to build trust with customers and colleagues alike.
• You’re organised, self-motivated and thrive in a fast-paced environment where you manage your own workload.
• You go the extra mile to support people through challenging situations, always aiming for the best possible outcome.
• You uphold high ethical standards and handle sensitive information with care.

Responsibilities

• Be the main point of contact for customers, guiding them from first notification to resolution.
• Work closely with building consultants and suppliers to ensure timely decisions.
• Use digital tools and proactive communication to keep claims on track.
• Build strong relationships with clients, adjusters and internal teams.
• Identify fraud and recovery potential, and contribute to continuous improvement.

Skills

Experience with subsidence claims

Exceptional communication skills

Top-tier time management

Customer-first mindset

Integrity and professionalism

Education

Cert CII or Cert CILA qualifications

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Coordinator – Agricultural Subsidence Specialist

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Claims Coordinator to join our specialised team handling agricultural subsidence claims. This is a desk-based role with real influence – you'll be the engine behind the scenes, coordinating complex claims (typically up to £100k) and ensuring every customer receives a world-class experience.

What you'll be doing

• Own the claim journey – Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
• Drive outcomes – Work closely with building consultants and suppliers to ensure timely, cost-effective decisions that balance customer needs with client expectations.
• Lead with insight – Use digital tools and proactive communication to keep claims on track, milestones met and stakeholders informed.
• Collaborate and influence – Build strong relationships with clients, adjusters and internal teams to ensure consistency and excellence across the board.
• Spot opportunities – Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.

The skills you will have when you apply

• Technical know-how – Ideally, you'll have experience with subsidence claims and be working towards Cert CII or Cert CILA qualifications.
• Experience – You will have managed claims from start to finish.
• Exceptional communication skills – You’re confident, clear and compassionate, able to build trust with customers and colleagues alike.
• Top-tier time management – You’re organised, self‑motivated and thrive in a fast‑paced environment where you manage your own workload.
• Customer‑first mindset – You go the extra mile to support people through challenging situations, always aiming for the best possible outcome.
• Integrity and professionalism – You uphold high ethical standards and handle sensitive information with care.

What we'll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self‑Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group income protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in‑between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change the duties of the position at any time.