Claims Consultant - Small Animals

The Veterinary Defence Society; Sworton Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading veterinary organization in the UK seeks a full-time Small Animal Claims Consultant to support veterinary professionals facing allegations of professional negligence. The role involves managing claims, investigating allegations, and providing guidance, requiring a veterinary degree and strong communication skills. Benefits include a competitive salary, 10% pension, and private medical insurance.

Benefits

10% non-contributory pension

Private Medical Insurance

30 days holiday plus bank holidays

Qualifications

• Current and relevant clinical experience in small animal practice.
• Confidence in decision-making and negotiation.
• Awareness of current issues within the veterinary profession.

Responsibilities

• Manage and resolve claims made by members.
• Investigate allegations of professional negligence.
• Liaise with members, claimants, and legal representatives.

Skills

Excellent written and verbal communication

Analytical and problem-solving skills

Empathy and emotional intelligence

Collaboration and openness to feedback

Education

Veterinary degree (BVSc or equivalent)

Postgraduate veterinary qualification (certificate or diploma)

Job description

Overview

A rewarding opportunity has arisen to join our Claims Department as a full time Small Animal Claims Consultant. Reporting to the Head of Claims, you will play a vital role in supporting veterinary professionals when they face allegations or claims of professional negligence and/or misconduct. At the Veterinary Defence Society (VDS), our mission is to support, protect and advocate for our members with integrity, fairness and compassion. As a Claims Consultant, you will deliver this core service through a blend of veterinary insight, analytical thinking, and empathetic communication.

Responsibilities

• Manage and resolve claims made by members under their professional indemnity policies.
• Investigate allegations of professional negligence or misconduct with fairness and professionalism.
• Liaise with members, claimants, legal representatives, and experts to reach balanced, evidence-based outcomes.
• Provide guidance and reassurance to members, often during stressful and complex situations.
• Attend Claims Group meetings, case conferences, court hearings, and regulatory interviews as required.
• Contribute to the mentoring and development of Claims Advisers and colleagues within the Claims Group.
• Support the Technical Services Manager in delivering the Society\'s advice services.
• Represent VDS at CPD and professional events, sharing learning and promoting awareness.
• Maintain accurate and timely case records, ensuring a consistent and transparent approach across the team.

Qualifications

• Veterinary degree (BVSc or equivalent) and MRCVS membership.
• Current and relevant clinical experience in small animal practice.
• Excellent written and verbal communication skills, with the ability to explain complex matters clearly and sensitively.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Confidence in decision-making and negotiation.
• Awareness of current issues and structures within the veterinary profession.
• Willingness to develop knowledge of legal, insurance and regulatory processes (legal qualification not required).
• Postgraduate veterinary qualification (certificate or diploma).
• Experience in complaint management, practice leadership, or veterinary associations.
• Public speaking or presentation experience.
• Integrity, fairness and respect for others.
• Empathy and emotional intelligence when supporting members.
• Collaboration and openness to feedback within a team-focused culture.
• A commitment to learning, inclusion and continual improvement.
• The confidence to work independently while staying connected with colleagues.
• Resilience and consistency when working under pressure.

Benefits

• Competitive salary and benefits
• 10% non-contributory pension
• Private Medical Insurance and Simply Health Cash Plan
• Life Insurance
• 30 days holiday plus bank holidays (with options to purchase more)
• Cycle to Work Scheme
• Enhanced family-friendly policies and menopause support
• Employee Assistance Programme
• Free parking at the Knutsford office

Diversity and Inclusion

We are committed to building a workplace that reflects the diversity of the veterinary profession and the communities we serve. We welcome applicants from all backgrounds, experiences and identities. If you require reasonable adjustments during the recruitment process, please let us know – we\'re here to support you.