Claims Client Relationship Manager

Chubb; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in London seeks a Claims Client Relationship Manager to oversee a portfolio in the Real Estate practice. This fast-paced role involves collaborating with brokers, clients, and internal teams to ensure top-notch claims service. The ideal candidate has experience in Real Estate insurance and strong relationship management skills. Competitive benefits include a hybrid working model and a discretionary bonus scheme.

Benefits

Competitive salary & pension scheme

Discretionary bonus scheme

Hybrid working options

Private Medical cover

Employee Share Purchase Plan

Life Assurance

Subsidised gym membership

Comprehensive Learning & development offerings

Employee Assistance program

Qualifications

• Experience in Real Estate insurance and within claims environments.
• Demonstrated relationship management skills for various stakeholders.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Collaborate with stakeholders for claims customer relationship management.
• Serve as primary contact for claims service issues.
• Maintain a comprehensive register of all accounts.

Skills

Relationship management

Problem-solving

Teamwork

Time management

Education

Graduate level or equivalent qualifications

Job description

Overview

Are you passionate about building strong relationships and delivering outstanding client service? We are seeking a Claims Client Relationship Manager to join our Real Estate practice. In this fast‑paced role, you will manage a portfolio of accounts, working closely with brokers, clients, Chubb colleagues, and third‑party partners to ensure the highest standards of claims service. You will play a key role in supporting business growth, from the initial quoting stage through to contract renewal, and will help shape our strategy and processes as our business evolves.

Key Responsibilities

• Collaborate with internal and external stakeholders to deliver exceptional claims customer relationship management, including resolving queries, managing escalations, and reporting.
• Serve as the primary contact for local claim service issues within the Real Estate portfolio, working closely with underwriting and claims teams and escalating as needed.
• Maintain a comprehensive register of all accounts and coordinate with vendor teams to ensure service instructions are up to date for all parties.
• Proactively problem‑solve and coordinate activities to address claims service issues, supporting the business in resolving queries efficiently.
• Build and maintain regular contact with designated brokers, championing Chubb’s claims service proposition.
• Participate in new business pitches, complete tender documentation, and attend claims review meetings for existing client accounts.
• Monitor and review internal and external processes to ensure they remain fit for purpose as the business grows and evolves.

Qualifications

• Experience in Real Estate insurance and a strong background in the insurance industry, particularly within claims environments.
• Demonstrated relationship management skills, with the ability to work effectively with a wide range of stakeholders.
• Experience with multi‑national programmes and a strategic mindset to adapt and improve procedures.
• Excellent problem‑solving, teamwork, and time management skills.
• Ability to thrive in a fast‑paced environment and manage competing priorities.
• Graduate level or equivalent professional/academic qualifications.

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.