Claims Client Manager (Real Estate)

Sanderson Recruitment Plc; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking an experienced Claims Client Manager to join its UK Real Estate team. In this client-facing role, you will manage commercial property claims, negotiate with insurers, and maintain strong relationships with clients. The ideal candidate has a solid background in insurance, strong analytical skills, and a CII qualification. This position offers the chance to develop further within a supportive and inclusive environment.

Qualifications

• 5+ years of experience in commercial insurance claims handling.
• Knowledge of policy coverage and claims processes.
• Ability to build long-term relationships with clients and insurers.

Responsibilities

• Manage end-to-end claims for a portfolio of commercial clients.
• Negotiate with insurers for fair settlements.
• Conduct periodic portfolio reviews and provide necessary management information.

Skills

Strong commercial insurance claims experience, preferably in property or real estate

Excellent analytical, problem-solving, and negotiation skills

Strong communication skills

Competent in Microsoft Office and internal claims systems

Education

CII qualifications or willingness to obtain

Job description

Overview

A growing insurance broking organisation is seeking an experienced Claims Client Manager to join its UK Real Estate team. This is a client-facing role, managing a portfolio of commercial property clients, delivering high-quality claims services, and ensuring strong relationships with insurers, loss adjusters, and internal teams.

Key Responsibilities

• Manage end-to-end claims for a portfolio of commercial clients, including large or sensitive claims.
• Provide advice on policy coverage, documentation requirements, and claims processes.
• Negotiate with insurers to achieve fair and cost-effective settlements.
• Build and maintain strong, long-term relationships with clients, insurers, and loss adjusters.
• Conduct periodic portfolio reviews and provide management information as required.
• Support tenders and client presentations, demonstrating the claims proposition.
• Maintain accurate records, ensuring compliance with internal procedures and regulatory standards.
• Participate in insurer relationship meetings and contribute to service improvement initiatives.

Skills & Experience

• Strong commercial insurance claims experience, preferably in property or real estate.
• Knowledge of commercial insurance policies claims procedures, and risk management principles.
• Excellent analytical, problem-solving, and negotiation skills.
• Strong communication skills, able to build rapport with clients and stakeholders.
• Well-organised, able to prioritise workloads and meet deadlines without compromising quality.
• Competent in Microsoft Office and internal claims systems.
• CII qualifications required (or willingness to take out the relevant classes).
• Understanding of regulatory controls and compliance requirements.

Ideal Candidate

A proactive, client-focused claims professional with a strong commercial insurance background within Real Estate or Property who is motivated to develop further through formal CII learning and hands-on experience.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.