Claims Assistant | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare provider in Canterbury is seeking an experienced Claims Assistant to manage a large CNST/LTPS portfolio. This role involves independently handling low-value claims, providing accurate reporting, and ensuring compliance with Trust policies. Strong knowledge of NHSR and excellent interpersonal skills are essential. Join us to make a difference in patient care and support our clinical staff.

Qualifications

• Experience managing a large claims portfolio.
• Efficiency in reporting and record-keeping.
• Strong analytical skills for assessing cases.

Responsibilities

• Manage LTPS, CNST and PES claims per Trust policies.
• Provide weekly reports on legal services workload.
• Assess and analyze cases for onward management.
• Coordinate management of all LTPS, PES and CNST claims.

Skills

Knowledge of NHSR/panel and trust working relationships

Good interpersonal skills

Ability to manage low value claims independently

Job description

This is an exciting time to join East Kent University Hospitals NHS Foundation Trust as we seek to build an entire new legal team. The trust is moving from a heavily outsourced model to an in‑house team to embed learning, indirectly improve patient care, support clinical staff well‑being (within the team and the wider trust) and reduce expenditure.

The team is looking for an experienced Claims Assistant to manage the trust’s large CNST/LTPS portfolio. Good knowledge of NHSR/panel and trust working relationships is essential along with the ability to independently manage low value claims from inception to conclusion. Efficiency and good interpersonal skills are vital. Capturing accurate information for learning and reporting is important for the role.

The claims portfolio is large and the successful candidate will be required to assess and analyse cases for onward management and those that can be managed by them.

Please contact Puja Sharma, Legal Consultant – [e-mail] to discuss the role.

Under the supervision of the Deputy Head of Legal Services, to coordinate the detailed management of all LTPS, PES and CNST claims against the Trust.

Responsibilities

• Independently manage a caseload of LTPS, CNST and PES claims in accordance with Trust policies and the requirements of NHS Resolution and relevant legislation/regulations.
• Provide weekly reports detailing the legal services workload, maintaining up to date electronic records/Datix entries to ensure accurate reporting.
• Assess and analyse cases for onward management and determine those that can be managed directly by the Claims Assistant.
• Coordinate the detailed management of all LTPS, PES and CNST claims against the Trust.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day‑to‑day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Monday 8 Dec 2025.